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Bilingual Web Content & Parent Support Coordinator
Career Insights for Social / Human Services Assistant
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What they do
A Social or Human Services Assistant assists with identifying and arranging community services for clients. Works with social workers and other human services professionals. Helps with rehabilitation for people with disabilities or those in recovery, or coordinates home care services for the elderly; may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis.
$35,421 / year median in the U.S.
+12% projected growth
Job Description
NATIONAL SCHOOL CHOICE AWARENESS FOUNDATION, INC. A FLORIDA NOT-FOR-PROFIT CORPORATION
Coordinator, Navigation Programs The Navigation Programs Coordinator at the National School Choice Awareness Foundation (NSCAF) supports Navigate School Choice and Conoce tus Opciones Escolares (CTOE) by researching, creating, and maintaining informational resources for parents, keeping both program websites accurate and up to date, and providing bilingual (English and Spanish) support to parents through 1:1 communication. This role reports to the Director of Navigate School Choice and collaborates closely with the Senior Director of Navigation Programs.
•To apply for this position, please submit a resume in English and a cover letter in Spanish.
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Key Responsibilities:
Support the research and development of new guides, explainers, tools, and other information designed to help parents explore school options through both Navigate School Choice and Conoce tus Opciones Escolares. Maintain existing Navigate and CTOE resources to reflect evolving state and federal education policies, working closely with the Director of Navigate School Choice. Maintain and update myschoolchoice.com , opcionesescolares.com , and other navigation web properties, ensuring that features and information are up-to-date and fully functional for visitors. Answer parent questions about the school choice process, in English and Spanish, with a commitment to timely, informative, and kind responses. Expand and update a reference library of answers to common school choice navigation questions received by Navigate and CTOE. Communicate directly with parents using Navigate and CTOE resources, respond to feedback, process form submissions, and research and provide answers to submitted school choice questions. Support the creation of email newsletters by coordinating visual and written collateral with a content calendar. Track and report on website and email analytics for CTOE, such as traffic, engagement, and open and click rates, to inform content and outreach decisions. Other duties as assigned. Required Qualifications & Skills Minimum 1 year of relevant experience in communications or digital marketing Bilingual fluency in English and Spanish, with native or professional-level written Spanish. Passion for delivering high-quality, compassionate parent support through the process of choosing a school. Ability to organize and maintain a large volume of written content, implementing a system to index information to quickly audit and update data. High degree of professionalism, superb responsiveness, and excellent writing skills in all forms of communication, in both English and Spanish. Curiosity about emerging trends in parent interests and the ability to research and develop resources that respond to changing trends. About Us The National School Choice Awareness Foundation, Inc. is a nonprofit charitable organization with the mission of improving K-12 education in the United States and supporting the academic success of all students by raising public awareness of the school options available to families, including public/district, charter, magnet, private, online, home, and non-traditional education.
Job Type:
Full-time, hourly telecommuting position.
Pay:
$24.00 - $26.00 per hour
Benefits:
401(k) matching Health insurance stipend Phone and internet stipend Paid time off Parental leave
Schedule:
Monday through
Friday Work Location:
Remote
• While this is a remote position, we are only able to hire candidates in the following states: Alabama, California, Colorado, Florida, Massachusetts, Missouri, New Hampshire, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, or Washington.