Fire Area Service Support Coordinator

Fire Area Service Support Coordinator Johnson Controls - 3.6 Seattle, WA Job Details Full-time $28 - $37 an hour 12 hours ago Benefits Paid training Wellness program Health savings account Disability insurance Health insurance Dental insurance Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Qualifications Customer communication Microsoft Excel Oracle Mid-level Microsoft Office Schedule management Organizational skills Associate's degree Communication skills Customer complaint resolution Full Job Description

THIS POSITION WILL BE HYBRID. TWO DAYS REMOTE AND THREE DAYS ONSITE IN TUKWILA, WA.

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

Competitive Starting Pay Paid Training Tuition reimbursement Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More!

What you will do:

This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Will also handle some billing and on hold resolution.

How you will do it:

Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer. Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve. Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities. Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. All other duties as assigned.

What we look for:

Required 3-5 years of strong customer service background Excellent communication skills. Prominent level of organization and ability to multi task a fast-paced work environment. Prior work experience as a Fleet scheduler or Service coordinator, very helpful. Strong MS Office skills, specifically with Excel Preferred Associates or Bachelor's preferred Experience working in a SimplexGrinnell District Use of ACE/Oracle systems preferred Product knowledge of life safety (fire alarm & sprinkler) equipment preferred Prior work experience with scheduling, billing and on-hold resolution very helpful.

HIRING HOURLY RANGE

$28-37 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us