Program Support Coordinator

Provide support and instruction to direct care staff to ensure that clients are properly supported. Coordinate client care with direct care staff, financial and medical staff. Provide support to adults with developmental disabilities to live independently in the community. Support services are based upon individual needs, wants, and desires. Services are focused on maintaining health and safety while promoting independence and an increased quality of life through consistent instruction and support.

ESSENTIAL FUNCTIONS

60%

DIRECT CARE STAFF COORDINATION

Ensure that all shifts are scheduled and covered. Instruct, support, and monitor direct care staff regarding their interactions with clients. Instruct, support, and monitor direct care staff in methods, approaches and techniques in caring for clients. Intervene in methods, approaches, techniques and interactions where deemed necessary. Provide ongoing support and feedback to direct care staff to continually improve the level of care provided to clients. Provide 24-hour emergency support to direct care staff. Effectively communicate information, concerns, requests, delegation of assignments and expectations in a timely manner. Ensure appropriate disciplinary action is taken and properly documented, if needed. Rotate responsibility of emergency after-hours pager with other PSCs. 30%

CLIENT CARE COORDINATION

Effectively communicate information, concerns, requests, and expectations regarding clients in a timely manner. Facilitate and monitor individual service plans. Schedule staff service hours based on supports requested. Initiate/coordinate communication with others involved with client care. Provide 24-hour emergency support to clients. Ensure that all DDA, RCS or other governmental reporting requirements are completed accurately and submitted within established time frames. Support and instruct clients in maintaining and developing relationships with family, friends, and community members, using skills in conflict resolution, bridge building and responsible community participation. Support clients to have power, control and ownership of their personal affairs and to make choices/decisions. Support and respect client's expressed preferences in following schedules and routines unless behavioral plan directs otherwise. Encourage clients to pursue and explore individual interests through community resources, associations, clubs, etc. 10% OTHER Keep Branch Director apprised of all beneficial and/or potentially detrimental situations affecting clients, employees, services, or compliance with regulatory documents. Develop and maintain checklist/tickler and/or other types of monitoring system for all programmatic WAC, contract, DDA Policy Directives and agency personnel policies and procedures requirements. Report and document all circumstances that suggest any health or safety risk to clients and/or employees. Acquire and maintain working knowledge (expertise) on a consistent basis to ensure that all personnel and program policies, procedures, amendments and WACs are properly followed and/or met. Ensure that the expectations of the Board of Directors expressed/identified in the Agency Philosophy Statement and Statement of Expected Performance Outcomes are met. Follow all established safety guidelines. Follow and document training and behavioral plans as directed by supervisor or consultant Administer First Aid and CPR, as needed.

MINIMUM QUALIFICATIONS

At least 18 years of age. High school diploma or GED equivalent. Proof of eligibility to work in the United States. Possess a valid driver's license. Possess an insured and safe vehicle. Must be able to read, write, speak and understand English. Ability to pass a DSHS background check (Convictions will not necessarily disqualify you from employment. Factors such as age and time of the offense, seriousness and nature of the violation, and rehabilitation will be considered). Satisfactory motor vehicle report. Ability to work with minimal supervision. Ability to work effectively under high stress/pressure situations. Ability to work a flexible schedule, which may include early mornings, late evenings and weekends. Ability to initiate independent and appropriate judgement and decisions.

PHYSICAL QUALIFICATIONS

Must be able to remain in a stationary position at least 50% of the time. Ability to occasionally move about inside the office to access file cabinets, office machinery, etc. Ability to frequently operate a computer and other office productivity machinery, such as a copy machine or printer. Ability to frequently communicate with employees, clients, providers, guardians, etc. through phone and/or email. Ability to occasionally reach, bend or lift up to 20 pounds, possibly more with assistance, in the office. Ability to seldomly transfer or lift clients weighing over 50 pounds. Ability to frequently operate a motor vehicle. Ability to perform CPR and First Aid, as needed.

PREFERRED QUALIFICATIONS

Two years' experience in direct delivery of support services and instructions to people with developmental disabilities, with a minimum of one year of this experience in a tenant support-like program. Supervisory experience.

BENEFITS

The following benefits are available to all regular full-time employees (30 hours/week or more) Medical Dental Vision Life Employer Paid Life Aflac Personal Leave Sick Leave