Stability Manager Hamilton Families - 4.0 San Francisco, CA Job Details Full-time $100,000 a year 5 hours ago Benefits Commuter assistance Paid holidays Health insurance Dental insurance Paid time off Vision insurance 403(b) Qualifications Supervisory support in social service case management Managed case managers Housing case management Program management Customer service Harm reduction Professional ethics Coaching Social service program staff supervision Trauma-sensitive environment Performance Reporting Mid-level Performance management Leadership development Inclusive leadership practices Team development Experience working with individuals experiencing homelessness Salesforce Cloud Documentation tools Cultural competency Professional development support Zendesk Social service program quality assurance Psychology Data reporting support Leading team collaboration initiatives Working with families CRM system proficiency Productivity software Social Work Full Job Description Who We Are At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive. What You'll Do We're excited to be adding a Stability Manager to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Stability Manager will report directly to the Director of Housing Services and be part of the Housing Solutions team. This individual is responsible for the overall day to day management of our rapid rehousing stability specialists' team, directly supervising stability coordinators, and ensuring the needs of families facing homelessness, while meeting contractual deliverables. What Your Day Looks Like Oversee case management operations while ensuring culturally responsive services that prioritize housing stability for families Collaborate with the Housing Services Managers to provide case managers with resources for effective, evidence-based interventions Partner with the Housing Director and Chief Program Officer to implement strategic initiatives Lead and coach coordinators to strengthen leadership skills and team performance Stay current on best practices for culturally competent service delivery Work with Rapid Rehousing teams to provide integrated services Foster a positive, inclusive work environment focused on customer service and respect Guide staff in delivering services that result in lasting housing solutions Uphold strengths-based, trauma-informed relationships with participants Address grievances and incidents promptly using harm reduction and ethical practices Ensure safety and adherence to conduct, ethics, and confidentiality standards Develop strategies to meet team goals and deliverables Lead quality assurance efforts to improve program effectiveness in line with contractual obligations and strategic goals Contribute to the development of reporting systems and integrate tools like Zendesk for data-informed practices Ensure timely completion of administrative tasks Collaborate with the Fiscal & Contracts Manager to ensure accurate reporting Perform other duties as requested What Makes You Successful in This Role Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants Familiarity with case management databases or customer service platforms A thoughtful leader who ensures their team has a healthy and collaborative working environment Highly organized, self-motivated, and capable of working independently to meet goals Demonstrated ability to exercise appropriate judgement and uphold policies and procedures Skilled in documentation, reporting, and maintaining confidentiality What You Bring 4+ years of experience in social work, psychology, human services setting or related field Experience managing a team, setting goals, coaching opportunities, and professional development A background in working with nonprofit organizations, social services organizations, or community-based programs Familiarity with Bay Area resources for low-income families Highly proficient in Microsoft Office Suite, Salesforce, Zendesk and other software Ability to travel locally and long distance to meet with vendors and participants Why Choose Us Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking Enjoy excellent medical, dental, and vision coverage Employer matched 403(b) retirement plan Wellness and commuter benefit programs Paid time off and holidays Our Values Resourceful Helpful/ "Yes, And"

Growth Mindset Data Informed EDI:

Equitable, Diverse, and Inclusive Salary Range:

$100,000 annually

Position Type:

Full-time, Exempt Union Representation:

No Location:

Mission Street, San Francisco, CA 94110 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.