Program Manager 1--Social Services

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health Join a mission-driven initiative making a life-saving impact for mothers and babies across Louisiana. The Louisiana Department of Health's Project M.O.M. (Maternal Overdose Mortality) is leading a critical effort to reduce pregnancy-associated opioid overdose deaths by 80% within three years. This role will work closely with hospitals, healthcare providers, mothers, and community partners to reduce stigma, expand access to treatment for opioid use disorder, and promote trauma-informed perinatal care. By connecting families with life-changing resources and strengthening support systems across the region, you will play a key role in improving maternal and infant health outcomes and helping keep families together. If you are passionate about maternal health, equity, and meaningful community impact, we encourage you to apply. Seven years of experience in administrative services; public health, social services, or health services; OR Six years of full-time experience in any field plus four years of experience in administrative services, public health, social services, or health services; OR A bachelor's degree plus four years of experience in administrative services, public health, social services, or health services; OR An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus three years of experience in administrative services, public health, social services, or health services.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

Administers and oversees the Louisiana Department of Health's Project M.O.M. (Maternal Overdose Mortality) initiative on a statewide basis. Reports directly to the Executive Director and provides direct supervision to up to nine (9) Program Monitor Navigators, with one navigator assigned per region. Responsible for assigning work, setting performance expectations, monitoring workload distribution, approving deliverables, and ensuring accountability for program outcomes across all regions. Leads all aspects of staff development and workforce oversight for Program Monitor Navigators. Develops and maintains standardized workflows, policies, and procedures that guide navigator duties and regional operations. Oversees onboarding and delivers or coordinates initial and ongoing training related to trauma-informed perinatal care, substance use disorder (SUD) treatment, harm reduction strategies, data reporting requirements, confidentiality standards, and community engagement. Conducts regular supervisory meetings, provides coaching and corrective guidance, evaluates staff performance, and completes required performance documentation. Identifies training gaps, implements corrective action plans when necessary, and supports professional growth to ensure staff competence, consistency, and quality service delivery statewide. Supervises statewide and regional data collection, documentation, and outcome reporting to ensure accuracy, timeliness, and compliance with LDH policies and confidentiality requirements. Implements quality assurance processes to monitor staff adherence to program protocols, data standards, and case management practices. Serves as the primary statewide liaison with hospitals, healthcare systems, emergency departments, MAT clinics, community-based organizations, and advocacy partners. Drafts, negotiates, and finalizes contracts and memoranda of understanding (MOUs) as needed to support program operations. Represents Project M.O.M. on statewide task forces, work groups, and coalitions, providing leadership input and ensuring regional staff activities align with statewide initiatives and expectations. Monitors and manages the Project M.O.M. program budget, ensuring appropriate allocation of resources to support staffing, training, and program operations. Coordinates with leadership and fiscal staff to track expenditures, identify resource needs, and support the sustainability of the program.

Position-Specific Details:

Location:

Office of the Secretary / Deputy Secretary's Office /

East Baton Rouge Appointment Type:

This position will be filled as a Job appointment (temporary appointment that may last up to 48 months)

Cost Center:

50693952 Position Number(s): 50693990 How To Apply No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. • Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Casey Hickman Casey.

Hickman@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.