Steele County Job Description Job Title:

Eligibility & Enrollment Program Manager Department:

Human Services Immediate Supervisor:

Director of Human Services FLSA Status:

Exempt Union:

N/A Job Summary Under general supervision from the Director of Human Services, the Eligibility & Enrollment Program Manager will perform complex professional work managing the eligibility and enrollment programs and staff. This includes planning, implementing and evaluating the eligibility and enrollment programs and strategic plans. Develops and maintains a service-oriented approach and creatively supports the quality initiatives of the department, county and community. Supports the department in the maintenance of a healthy work culture by recruiting, training and developing staff. Responsible for managing eligibility and enrollment budget and related work as assigned. Essential Duties and Responsibilities Plans, manages, evaluates and directs overall operations and work activities of the department both strategically and on a day-to-day basis. Collaborates with leadership team to develop and implement department policies and procedures. Oversees activities of supervisors and staff. Provides support and consultation to direct reports and staff. Leads department meetings. Works with Human Resources to manage and direct personnel functions of the department, including recruiting, training, and performance management. Supports healthy work culture by encouraging continuous improvement of staff Performs staff evaluations; disciplinary actions; and addresses complaints and problems. Issues performance improvement plan or discipline when staff is underperforming. Sets management financial objectives and priorities along with the eligibility and enrollment leadership team to prioritize, measure, and evaluate budget goals. Participates in annual budget process and provides suggestions for eligibility and enrollment services programs. Monitors program area revenues and expenditures. Works with accounting staff to develop short and long range financial outlooks for the department. Programs the eligibility and enrollment manager may be responsible for include: child support, general and medical assistance, consolidated chemical dependency treatment fund, MNsure, Minnesota supplemental assistance, group residential housing, Minnesota Family Investment Program, Supplemental Nutrition Assistance Program, burial and funeral expenses and related activities and other programs as necessary. Serves on various boards and speaks at County meetings, social organizations or community events to promote department programs. Engages in professional development and training; networks with other departments, agencies and organizations to expand knowledge of services and coordination. Facilitates meetings, processes, and dialogue to encourage collaborative outcomes and relationships with internal county business, community partners, and community members. • Performs other duties of a com...