The Program Manager provides leadership and oversight for assigned YMCA program areas, ensuring alignment with the YMCA's mission, standards, and strategic vision. This role is responsible for program development, budget management, staff leadership, and continuous improvement to drive program quality, participant satisfaction, and community impact. The Program Manager works collaboratively with branch and association leadership to achieve operational and financial goals while fostering a culture of excellence and inclusion. Culture Statement The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve and transform lives. Every day we show up to Lead with Love and Serve with Purpose. We Love unconditionally

• showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope
• promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion
• listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity
• sharing our time, skills, and resources freely and with joy. We walk in Grace
• showing patience and kindness, even in difficult moments. We ignite Faith
• staying grounded in our mission, principles and purpose, inspiring others to trust in what is possible. Demonstrating consistency in our actions, helping others see how their efforts align with a greater purpose. We treasure Honesty
• communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments. We honor Humility
• leading with a servant's heart by prioritizing the needs of others above our own. We live with Joy
• celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect
• addressing everyone by name and honoring diverse perspectives and backgrounds. We value Responsibility
• performing every task timely with diligence and excellence and holding ourselves accountable by openly evaluating our performance. We engage in Service
• going above and beyond in serving others by anticipating needs and delivering exceptional experiences.

Essential Functions Lead planning, execution, and evaluation of assigned program areas to ensure quality, innovation, and alignment with YMCA goals. Manage program budgets up to $1M, ensuring fiscal accountability and achievement of revenue and expense targets. Hire, train, supervise, and evaluate front-line supervisors and staff to deliver high-quality member and participant experiences. Monitor program performance metrics (e.g., participation, revenue, retention) and adjust strategies as needed. Develop and implement program enhancements based on participant needs, feedback, and industry best practices. Foster strong relationships with members, participants, families, and community partners to support engagement and growth. Ensure consistent application of YMCA policies, procedures, and safety standards across assigned programs. Collaborate with cross-functional teams to support branch and association-wide initiatives. Resolve escalated participant or parent issues with professionalism and service recovery strategies. Qualifications Required Qualifications Minimum 3 years of program management or supervisory experience in a related field. Demonstrated success in budget management and fiscal accountability. Experience hiring, supervising, and developing staff teams. Strong skills in program development, innovation, and evaluation. Ability to analyze data and apply insights to improve performance. Strong interpersonal, communication, and conflict-resolution skills. Demonstrated ability to build and maintain community and member relationships. Experience working in a fast-paced, multi-program environment. Commitment to the mission, values, and standards of the YMCA. All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte. Preferred Qualifications Bachelor's degree in recreation, education, business, or related field preferred. Working Conditions Work performed in offices, program spaces, and community environments. Frequent standing, walking, and interaction with members and participants. Regular use of computer systems, scheduling software, and reporting tools. May require lifting and moving program supplies or equipment up to 40 lbs. Flexible schedule required, including evenings, weekends, and holidays as needed. Fast-paced environment with competing priorities and supervisory responsibilities. Competencies

DEVELOPING SELF & OTHERS

: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential

PROGRAM/PROJECT MANAGEMENT

: Ensures program or project goals are met and intended impact occurs

FISCAL MANAGEMENT

: Manages the Y's resources responsibly and sustains the Y's nonprofit business model

COLLABORATION

: Creates sustainable relationships within the Y and with other organizations in service to the community To learn more about our Y-USA Leadership Competencies, please click here: The Youth Development Program Manager Leads the following programs: Afterschool Out of School Days Day Camp at the Hemby Program Center and the Brace YMCA Staff Part-Time Leads, Counselors, and Mini Bus Drivers Position Logistics This position reports to the Regional Director of Youth and Family Experience The Program Manager will work on site at Hemby Program Center (9760 Happy Valley Dr. Charlotte, NC 28270) During non programmatic hours they are able to work from the Brace Family YMCA (3127 Waddington Rd Matthews, NC 28105) The role is full-time working 40hours a week. Typical daily work hours are 10:00am-6:00pm. These hours can vary based on season, programmatic needs, and meeting/training schedules. Must have availability during the summer to work anywhere from 7am-6pm. The Out of School Time Manager will supervise assigned part-time staff (estimate 26-30 during school year and 100 during the summer) The Out of School Time Manager will need to acquire and maintain a mini bus driver certification. All trainings necessary will be provided through the YMCA. Sample Duties While not comprehensive, the following list provides an idea of responsibilities managed by the

Program Manager:

Creating staff schedules Execution and fidelity of activity schedule and curriculum Monitoring and approving timecards Family Events Participant recruitment in Y center and in community Hiring/Training and coaching staff Behavioral Management Daily Operations and Logistics