Social Services Manager Tulsa's Green Country Staffing - 3.9 Tulsa, OK Job Details Contract $60,320 - $68,640 a year 8 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Confidential information handling Long term care experience Long-term care regulations Interpersonal skills Regulatory compliance In-person customer service Driver's License Bachelor's degree Attention to detail Task prioritization Organizational skills Productivity software Task assignment Time management Full Job Description Tulsa's Premiere Retirement Community is seeking candidates for a Social Services Manager. Apply today and come join our team. This position will start on an Interim basis but will convert to a permanent role if a good fit.

Requirements:

Bachelor's degree in social work or related combination of education, experience and training is required. A minimum of 5 years of social service experience, with at least two years in a long-term care (LTC) environment is required. Background check, pre-employment drug screen, OKScreen Fingerprinting, Valid Driver's License, and own reliable transportation. This position in an Onsite position with the hours of Monday-Friday 8:00am-5:00pm Benefits available after probationary period include: Medical, Dental, Vision, FSA, Company Paid Life & AD&D, Voluntary Life, STD, LTD, Supplemental Plans, 401(k), EAP, PTO, Holiday Pay, Holiday Time, Wellness & Discount Programs & team member meal program.

Job Summary/Objective:

Assure that residents and their families receive the appropriate level of social services and programs to achieve and maintain their maximum level of functionality while affiliated with facility while in accordance with applicable federal, state and community standards by demonstrating the highest level of customer service in a manner consistent with the corporate mission, vision and values.

Supervisory Responsibilities:

Oversees the daily workflow of the department.

Essential Functions/Duties/Responsibilities:

Lead and manage the social service department to ensure the desired level of resident service, care, and satisfaction. Ensure equitable administration of policies, and compliance with regulatory and legal requirements. Establish a trusting relationship with the residents and their families to orient and fully acquaint them with resources (i.e. Medicare and other insurance benefits) available throughout the continuum of services, the billing processes and resident financial responsibilities, and the specific schedule of services (i.e. mealtimes, bathing, etc.) in order to create a smooth transition from admission to discharge, including changes in level of care for the resident. Assure that an initial social service assessment of each resident entering the Health Centers is completed, to include a history and current level of social and emotional needs. Assure that the Minimum Data Set (MDS) required interviews are conducted, within the required amount of time, in order to assure proper levels of support are provided and to remain in compliance with federal, state, and community requirements. Participate in the Health Services Interdisciplinary Team (IDT) by scheduling and conducting weekly family care conferences and provide input to the weekly Medicare meeting, monthly triple check, and Prospective Payment System (PPS)/discharge planning meeting; and communicate with residents' families regarding the discharge process and post-discharge care requirements to achieve a smooth transition from the current level of care. Identify and maintain effective relationships with agencies and service resources available within the local community (i.e. medical, financial, social, supplies, etc.) to assist residents and/or family members in obtaining necessary assistance upon their discharge. Participate in various interdisciplinary team meets such as Transitions of Care, Standards of Care, and QAPI by identifying physical and psychosocial needs of the resident and assist the family in planning to address these needs. Assure that residents and families are aware of their rights and grievance procedures and proactively work to address issues before they become a source of dissatisfaction; and provide an advocacy outlet for residents. Ensure the grievance log is kept up to date. Participate in Leader on Duty rotation. Assist as a backup with Health Center marketing efforts by providing tours to prospective residents and families to support our facility in meeting its census targets. Ensure proper and timely documentation is entered into the resident's medical record to include progress notes, care plan updates, advance directive updates, family communications, required MDS sections, and bed hold policy's requirements. Organize the entire discharge process to include, but may not be limited to, issuing the resident NOMNC (Notice of Medical Non-Coverage) and ABN (Advanced Beneficiary Notice), faxing referrals to other communities for LTC placement, ordering durable medical equipment, coordinating home health and hospice services, communicating anticipated discharge dates to managed care insurance companies and hospital ACO's. Schedule Podiatry visits and assist with diabetic shoe orders. Communicate with Adult Protective Services, when needed. Participate in Caring Partner Rounds. Perform other related functions as required or as assigned.

Required Skills/Abilities/Competencies:

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Education and Experience Bachelor's degree in social work or related combination of education, experience and training is required. A minimum of 5 years of social service experience, with at least two years in a long-term care (LTC) environment is required. Oklahoma State Department of Health (OSDH) Activity and Social Services Director Certification is preferred and required within 1 year of hire. Understanding of state and federal regulations relating to LTC. Working knowledge of Microsoft Office programs and ability to learn new software systems (i.e., AOD). Strong communication skills to address critical health and death issues effectively and empathetically with a diverse resident population and family members. Strong interpersonal skills and understanding of quality customer management and service. Ability to effectively interact with a diverse leadership team, staff, and third-party associates, including vendors, providers, and visitors. Ability to effectively manage sensitive and confidential communications and information, while maintaining a high level of poise, tact, and diplomacy.

Physical Requirements:

An extensive amount of walking, standing, and sitting, with a moderate amount of bending at the waist, kneeling, twisting/turning, reaching above the head and shoulders, and eye-hand coordination. Ability to routinely lift 25 pounds and push wheelchairs with loads of up to 300 pounds. Frequent use of ordinary communication, including normal levels of hearing and vision, including both near and far seeing, color discrimination, field of vision, and depth perception. Ability to use a computer or other office equipment for an extensive period of time. Ability to occasionally travel by car.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay:

$60,320.00 - $68,640.00 per year

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Proficient with Microsoft Office Suite or related software

Education:

Bachelor's (Preferred)

Experience:

Social services : 5 years (Required) Long-term care (LTC) environment: 2 years (Required)

License/Certification:

OSDH) Activity and Social Services Director Certification (Preferred) Driver's license (Required)

Work Location:

In person