Children, Youth, & Family Services Manager Initial Contact Services

Children, Youth, & Family Services Manager - Initial Contact Services Salary $85,780.00 - $128,750.00 Annually Location Colorado Springs, CO Job Type Full-Time Job Number 2600160 Department Department of Human Services Division Children, Youth & Family Svcs Opening Date 04/19/2026 Closing Date 4/26/2026 11:59

PM Mountain FLSA Exempt HR Contact Information Eryn Albright:

ErynAlbright@elpasoco.com Description Benefits Questions Need more information on completing a job application? See the EPC Application process here . VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive. VALUES Service Focused

• Collaborative
• Accountable
• Trustworthy
• Transparent Job Summary Do you enjoy working in a fast-paced child welfare environment where critical thinking, strong leadership, and meaningful community impact are essential?

This role requires a highly people-centered leader with strong supervisory skills, capable of guiding diverse teams through complex, high-stress situations while fostering a supportive and accountable culture. Success in this position depends on exceptional communication and customer service skills, serving as a key liaison with community partners, schools, attorneys, and judicial stakeholders. The position calls for someone who is highly organized, maintains strict confidentiality, and exercises sound judgment. A collaborative team player, this individual is comfortable in a public-facing role and committed to strengthening partnerships and advancing the mission of Children, Youth, and Family Services. This position will hold primary responsibility to oversee the Hotline and Red Team Units and will other duties as assigned.

Hiring Range:

$98,000.00 - $110,000.00 annually This is a child protection position; child protection includes engaging families. It is reasonable to anticipate the need for flexibility in work hours periodically to accommodate client schedules. This position will need to be available on weekends and holidays. Schedule is subject to change. This position is in-person only and not eligible for a hybrid work schedule. Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check, Child Welfare Abuse & Neglect database (TRAILS) check, and Child Welfare Caseworker Falsification check. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. Manages and administers assigned functional area within the Children, Youth, and Family Services Division of the Department of Human Services (DHS), ensuring high performance of employees and programs in support of the ongoing mission to preserve and rehabilitate families while protecting children. Oversees and coordinates the practice or services and is responsible for primary decision-making of child protection practices as needed including, but not limited to safety, permanency, and well-being. May be assigned to the Practice or Support & Services unit. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function. Essential Duties/Responsibilities Provides administrative oversight and management in planning, organizing, leading, and monitoring of the assigned functional area. Supports the ongoing mission of the DHS and CYFS Division to preserve and rehabilitate families while protecting children, participating in primary decision-making as needed. Oversees supervisors, caseworkers, and support staff to ensure the proper procedures, protocols and policies are applied and followed per Volume 7, the Colorado Children's Code, and El Paso County policy. Assists in the development of new protocols and procedures to meet the needs of the division. Provides supervision, mentorship, guidance, and training to staff. Conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process. Consults with the appropriate DHS staff to provide notification regarding serious injury, fatality, near fatality, and egregious incidents or cases. Works collaboratively with others to ensure the Children, Youth, and Family Services Division operates efficiently and effectively. Provides or ensures appropriate training to staff. Instructs, trains, and updates supervisors in new procedures, guidelines, and protocol; recommends and implements division training plans. Organizes and leads division meetings. Recommends, establishes, and communicates goals, objectives, and mission for the division. Interprets, communicates, and implements rules, policies, procedures, and regulations for the division. Recommends operational and program improvements to accommodate changes in mission and operational demands. Assists with monitoring program expenditures in relation to approved budget. Ensures compliance with Federal, State, and County laws, outcome measures, rules, and regulations; reviews cases to ensure case plans are developed and implemented. Collects, reports, and monitors unit statistics, data, outcomes, and performances; analyzes, approves, and routes financial requests. Tracks trends and informs leadership of findings. Ensures compliance with required state and agency measurements and outcomes. Develops, recommends, and implements Children, Youth, and Family Services programs and community partnerships; serves as a liaison to the community. Serves on state level committees as needed for oversight of job responsibilities and functions. Serves as a resource for DHS personnel and partners. Performs other duties as required.

Supervision Exercised:

This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.

Supervision Received:

Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically. Qualifications Knowledge, Skills & Abilities Working knowledge of casework practices, procedures, and protocol; working knowledge of child safety and family engagement. Working knowledge of intake and ongoing processes, procedures, and protocol. Working knowledge of the legal system, community resources and State and Federal laws and regulations. Working knowledge of Department of Human Services programs and protocol. Working knowledge of various spreadsheet graphics and statistical applications; ability to compose clear, concise, and accurate reports. Proficiency in working with the State TRAILS system. Ability to communicate and work effectively with co-workers, clients, other agencies, and the public. Ability to provide excellent customer service. Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills. Ability to efficiently plan, schedule, and organize. Ability to lead and train others; ability to objectively review and evaluate the performance of others. Ability to develop and implement new and innovative plans and strategies as the division's needs and focus change. Ability to work independently and with minimal supervision. Ability to use standard office equipment including computer, fax machine, copier, and telephone. Maintain regular and punctual attendance. Required Education & Experience Bachelor's degree or higher from a higher education institution with course work related to the job responsibilities of child welfare social caseworker as stated in Volume 7. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques. Five years of professional, internship, or volunteer work experience in a human service-related agency. Master's degree or higher in a social work or human behavioral sciences field; and, Four years of professional, internship, or volunteer work experience in a human services related agency may substitute for the required experience. Two years supervisory or demonstrated leadership experience in human services. Preferred Education & Experience Master's degree in a human behavioral science field or a Master of Social Work degree. Experience in case management in a human services or related field. Experience in protective casework. Five years of supervisory or demonstrated leadership experience in human services. Licenses/Certificates Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County's Personnel Policies Manual. Must obtain and maintain necessary certifications as applicable to position. Must possess and maintain Colorado State Child Welfare Supervisor Certification or the ability to successfully complete and pass the initial examination within ninety days of enrollment. Preferred Licenses/Certificates Colorado State Child Welfare Caseworker Certification Pre-Employment Requirements Must pass conditional post offer background investigation, including fingerprinting, motor vehicle record check, and drug screen. College transcripts required prior to the date of hire. Work Conditions Duties are primarily performed in an office environment with some travel for home visits, development of community resources, community events, and meetings. This position may require occasional lifting, such as files, supplies, children, and car seats. Hybrid remote work environment dependent upon Department discretion and business needs. May be exposed to hostile family situations/individuals and unsanitary and hazardous conditions. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require a 24/7 on-call and after-hours rotational schedule; some evening or weekend work may be required. Local and non-local travel, including possible out-of-state travel, may be required. The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department. El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen. Full-time employees are eligible for the following benefits: Medical, dental, and vision benefits Paid vacation, sick, and personal leave 11 paid holidays Onsite health centers Onsite fitness centers Reach Your Peak wellness program Short and long term disability Life insurance Flexible spending accounts to include dependent care Employee assistance program Tuition reimbursement Retirement plan Deferred compensation (457b) Click on links for general benefits information and El Paso County Retirement Plan website . 01 How did you learn of this position? I am currently employed by EPC El Paso County Website Indeed.com Employee Referral Social Media (Twitter/Facebook) LinkedIn University/College Career Site Industry-specific Career Site Professional Membership Career Site Career Fair Other 02 Please select your highest level of education. High school diploma or equivalent education Associate's degree Bachelor's degree currently in progress Bachelor's degree Master's degree or higher None of the above 03 Please specify your degree and field of study. If not applicable, please put N/A. 04 Do you have a Master's degree or higher in a social work or human behavioral sciences field? Yes No 05 How many years of professional, internship, or volunteer work experience do you have in a human service-related agency? N/A Less than 2 years More than 2 years, less than 4 years More than 4 years, less than 5 years 5 or more years 06 How many years of demonstrated leadership or supervisory experience do you have? N/A Less than 1 year More than 1 year, but less than 2 years More than 2 years, but less than 4 years More than 4 years, but less than 5 years More than 5 years 07 Please describe your demonstrated leadership or supervisory experience to include the job title and duration in the role. Please note that limited detail or "see resume" may exclude you from consideration. 08 Please describe your experience in case management in a human services or related field. If not applicable, please put N/A. 09 Please describe your experience in protective casework. If not applicable, please put N/A. 10 Please rate your proficiency in Microsoft Office on a scale from 1 to 5, 5 being the highest. Please justify your response. 11 Do you have the Colorado State Child Welfare Caseworker Certification? Yes No 12 Do you have the Colorado Child Welfare Caseworker or Supervisor Certification? Yes No 13 This position requires the use of a personal vehicle with proof of insurance. Are you willing and able to utilize your own personal vehicle while maintaining proof of auto insurance and a valid driver's license? Yes No 14 Are you available to work evenings and weekends as needed? Yes No 15 This position will require a 24/7 on-call and after-hours rotational schedule. Are you willing and able to work a 24/7 on-call and after-hours rotational schedule? Yes No 16 Have you read, and do you accept the work conditions as outlined in the job posting? Yes No Required Question Employer El Paso County (CO) Department Department of Human Services Address Citizen's Service Center 1675 West Garden of the Gods Road, 3rd Floor Colorado Springs, Colorado, 80907 Website https://humanservices.elpasoco.com/