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Confidential
Tailored Care Management Supervisor
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Job Description
B&D Integrated Health Services East is seeking an experienced and compassionate Tailored Care Management (TCM) Supervisor to lead and support our growing team of care managers. This hybrid role requires 2 days per week in-office and offers the opportunity to make a meaningful impact in the lives of individuals with Mental Health (MH), Substance Use Disorders (SUD), Intellectual/Developmental Disabilities (I/DD), and Traumatic Brain Injuries (TBI). Key Responsibilities Supervise, coach, and support a team of care managers. Ensure compliance with Tailored Plan, LME/MCO, Medicaid, and state requirements. Review caseloads, participate in case reviews, and address escalated member care concerns. Monitor quality, outcomes, and documentation standards. Support staff training and professional development. Collaborate with community partners, Tailored Plans, and LME/MCOs. Qualifications One of the following is required: Bachelor's degree in Human Services or related field plus 5 years of care management/case management experience with I/DD or TBI populations; OR Master's degree in Human Services field plus 3 years of relevant experience. Preferred Qualifications Supervisory experience in care management or case management. Experience with NC Medicaid 1915(i) services (required). Tailored Care Management experience preferred. LCSW/A, LCMHC/A, LCAS/A, or RN preferred. Required Experience 2+ years of Social Work experience. 1+ year of I/DD services experience. Knowledge of behavioral health, physical health, I/DD, TBI, and North Carolina Medicaid services. Join a mission-driven organization committed to delivering high-quality, person-centered care while supporting the growth and success of your team. Apply today!