Senior Program Director-Membership and Wellness

Under the direction of the Executive Director, the Wellness and Membership Director plays a leading role in sustaining a member-first culture through collaborative teamwork, relationship-building with members and participants, and enhanced wellness experiences that meet the evolving needs of the community. As a key influencer of positive and effective member service, this position directs all membership activities for the branch, including recruitment of new members, retention of existing members, and supervision of assigned staff, including part-time membership and welcome center team members. The Wellness & Membership Director is also responsible for the strategic oversight of all wellness programming. This includes coaching and developing the Healthy Living team, achieving strategic wellness goals, and connecting member feedback and community needs to decision-making within the wellness department.

Qualifications:

Education & Certifications:

Bachelor's degree in human services, recreation, business, or a related field preferred; equivalent experience considered.

• National Personal Training/Group Exercise Certificate Preferred.

Example:

ACE, ACSM, AFAA, NASM.

• CPR and First Aid Certifications will be required.
• YMCA Team Leader/Multi-Team Leader certification preferred.

Background & Experience:

• Five or more years of management experience as a coordinator or leader of health and wellness programs.
• Ability to direct assigned operations including volunteer development, staff supervision, budget development and monitoring, marketing and public relations, and program development.
• Ability to establish and maintain collaborative partnerships with community organizations.
• Supervisory experience in a member/customer service-related role required.
• Flexibility in work schedule, including evenings and some weekends.
• Excellent organizational, member engagement, staff development, administrative, and communication skills.
• Knowledge and experience working with diverse populations preferred.
• Ability to understand and comply with YMCA Child Abuse Prevention policies.
• Completion of criminal background check and screening in accordance with YMCA standards.
• Completion of required Child Abuse Prevention training prior to and throughout employment.
• Demonstrated ability to maintain appropriate boundaries with youth.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.