A Social or Human Services Manager works with and advocates for clients, including children and adults, that have health, mental health or poverty related problems. Runs programs for social service or human services organizations. Meets with community members to assess needs; plans and monitors the effectiveness of programs. Represents service organizations in the community.
Position Overview We are seeking a dedicated Brown County Case Manager to deliver high-level team oversight, system coordination, and stakeholder management across our regional behavioral health and rehabilitative programs. Operating within a person-centered, trauma-informed care framework, this role balances regulatory compliance with our creative, non-clinical philosophy. Reporting directly to the Chief Behavioral Health Officer (CBHO) and working closely with HR and Quality Assurance, you will serve as the central operational hub; connecting frontline providers, youth and adult consumers, families, and Brown County facilitators (including Comprehensive Community Services teams) to ensure safe, compliant, and impactful care.
Key Responsibilities Team Oversight & Staff Development Scheduling & Coverage:
Audit daily staff schedules to optimize service delivery; rapidly reconcile provider and consumer cancellations using established platforms and waitlists.
Performance Coaching:
Maintain real-time provider logs for positive feedback and coaching opportunities; escalate high-priority operational or clinical concerns to HR and the CBHO.
Staff Leadership:
Facilitate weekly and monthly staff meetings; conduct regular check-ins; lead monthly scheduling blocks.
On-Call Rotation:
Serve as the designated on-call manager for one full weekend per month to navigate operational or consumer crises.
On-Call Management:
Participate in the designated remote on-call rotation (one weekend/weeknight per month) to guide staff through de-escalation or operational alerts via chat and phone.
System Operations & Quality Assurance Process Improvement:
Partner with the CBHO to design, document, and implement streamlined operational processes for Brown County.
Onboarding & Consumer Provisioning:
Manage incoming Brown County referrals; build and maintain comprehensive Consumer Demographic profiles (including trauma histories, activity preferences, and critical safety information).
Budgeting & Benchmarks:
Track regional activity and expense spreadsheets; ensure providers and programs consistently meet performance and financial benchmarks.
Stakeholder & Family Collaboration Multidisciplinary Coordination:
Lead employee representation in monthly county team meetings; facilitate pre-meeting briefings, track consumer goal progress, and generate comprehensive Service Notes for QA review.
Family Engagement:
Act as the primary escalation point for families regarding schedule updates, policy notifications, and emergency alerts using preferred communication channels.
Qualifications Required:
Valid Driver's License with a clean driving record, plus access to a reliable, insured personal vehicle (mileage reimbursement provided). Proficiency with client management, scheduling databases, and shared drive platforms.
Preferred:
Education:
Bachelor's or Master's degree in Social Work, Psychology, Sociology, Human Services, Special Education, or a related field.
Experience:
Background as a Case Manager, Service Coordinator, or Team Lead within Comprehensive Community Services (CCS), Youth Justice (YJ), or behavioral health programs.
Pay:
$39,500.00 - $45,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Mileage reimbursement Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance
