A Social or Human Services Specialist identifies and arranges community services for clients. Can involve coordination of services for people with disabilities or those in recovery. They may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis and can be involved in advocating for client needs.
Bilingual Housing Navigator Something More Santa Ana, CA Job Details Full-time From $26 an hour 20 hours ago Benefits Mileage reimbursement Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Professional development assistance Life insurance Retirement plan Qualifications Teamwork Program management Interpersonal skills Bachelor's degree Business Administration Full Job Description This role is to enhance our Housing Support team, ensuring that program goals are met and align with the organization's mission. This position is responsible for assisting Spanish speaking- vulnerable populations with stabilizing through securing permanent housing via the Cal-AIM benefit. Housing Navigators are required to stay in compliance, assure quality interactions, and build relationships with members seeking services. Navigators must support individuals through housing plan oversight and building relationships with stakeholders. The Housing Navigator will play a key role in driving program success and supporting organizational growth.
Bi-Lingual Housing Services:
Responsible for operationalizing and effectively delivering housing navigation, housing deposit and housing sustaining services as required by the managed care plan contracts as well as DHCS requirements. Effective management of CES and HMIS as well as an in-depth understanding of HUD, Voucher, Bridge Housing, Emergency Shelter, and other resources and systems. Participation with local CoC and stakeholder sessions required. Effective management of partnerships and referral sources such as United Way 211, through the FCES program, ensuring timely access to critical services are provided to families in need.
Other Programs:
Effectively implement Enhanced Care Management, Mentorship Programs, Life Skills curriculum, Educational Opportunities, CHW Training, and Employment resources as defined by our mission to further support sustainable housing. Key Responsibilities Program Development and Management Support the design, planning, and implementation of programs to achieve organizational and program-specific goals. Manage your daily program operations, ensuring efficiency, effectiveness, and alignment with strategic priorities. Continuously evaluate and improve your workflows regarding data and feedback, addressing gaps and identifying areas for growth. Develop and update standard operating procedure tools and job aides to standardize program practices and ensure compliance with best practices. Team Supervision and Development Housing Navigator will be supported by the team with training, supervision and program staff support, to foster a collaborative, mission-focused environment. All staff must meet requirements for background, complete successful onboarding, and training as required by State of California. Supervisors conduct regular performance evaluations, provide coaching, and support staff professional development to enhance team capabilities. Supervisors foster teamwork, communication, and accountability across program teams to achieve high standards of service and results. Program Evaluation and Reporting Collect and analyze data on daily activities, participant outcomes, and performance metrics to evaluate navigator's performance. Prepare reports for management and other stakeholders, highlighting you and your members' accomplishments, challenges, and impact. Use data insights to inform strategic decisions and refine program goals, ensuring continuous improvement. Community and Stakeholder Engagement Cultivate and maintain relationships with community partners, landlords, CoCs, Housing Agencies, Funders, and other stakeholders to support program goals. Represent the organization in community settings, advocating for the mission and building awareness about program offerings. Identify and pursue partnerships that enhance program impact and resource sharing.
Education:
Bachelor's degree in related field, examples are; Psychology, Nonprofit Management, Public Health/ Administration, Business Administration. Experience in lieu of education will be considered. Preference is given to persons with Housing Experience. Experience and/or Lived Experience.
Experience:
Minimum of 1 year of experience in a role providing Housing First approaches, demonstrating successful engagement and housing, building housing support teams, developing tools, and supporting programs. Bilingual (English/Spanish)
Case Management:
Demonstrated experience of 1+ years in Housing Support services.
Financial Acumen:
Strong financial management skills, with experience in budgeting, reporting, and compliance.
Communication:
Excellent interpersonal, public speaking, and written communication skills.
Community Engagement:
Strong networking skills and the ability to build lasting relationships with community members and partners.
Compliance Knowledge:
Familiarity with ECM, Community Supports, Medi-Cal, Medicare compliance requirements is highly desirable. Key Competencies Strategic thinking and problem-solving •
CES, HMIS
systems knowledge • Case management: Motivational Interviewing, Trauma Informed Care, Assessments, Housing Plans, Landlord engagement. Relationship-building and community engagement Operational workflows, Electronic Health Records, Word, Excel, Power Point proficiency Team leadership and mentorship Integrity and commitment to the mission
Pay:
From $26.00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Mileage reimbursement Paid time off Professional development assistance Retirement plan Vision insurance
