SENIOR NETWORK SERVICES

www.seniornetworkservices.org

POSITION TITLE

CARE

MANAGEMENT SPECIALIST JOB DESCRIPTION

In coordination with other Senior Network Services Programs, a Care & Housing Management Specialist provides care management services to clients in need of support. They make home visits to coordinate health and community support and other services to improve the quality of life and health. They provide information on available community-based options and services. They provide advocacy and make referrals to ensure that wrap-around services are used to help clients to remain healthy, housed and in place. They will make presentations to interested groups and others about services available to sustain Social Determinants of Health (SDOH).

GENERAL DUTIES & RESPONSIBILITIES

• Responds to requests for services, coordinates appropriate referrals to other communities and health-focused resources, informs about services available to older adults and persons with disabilities. Suggests alternative methods of solving problems including mediation to remain housed.
• Plans and schedules visits with older adults for the purpose of providing Care Management with special effort directed toward increasing independence at home and in the community. Help with encouraging activities to avoid social isolation.
• Keeps required records and performs other clerical tasks as necessary.
• Required to use a computer to prepare and develop a variety of documents, including records of contact, case/care management notes, care plans, invoicing, tracking, correspondence, reports, memos, copy and distribute as necessary.
• Works in cooperation with other program teams.
• Assists in monitoring program activities and promoting service availability.
• Will report problematic situations to Management as necessary to secure maximum assistance for the client.
• May attend community meetings regarding health and community supports issues.
• Job description is illustrative only and does not restrict assigned duties and responsibility.

Employees are required to perform duties necessary to serve clients.

MINIMUM QUALIFICATIONS

B.A. degree in social work or gerontology preferred. Requires at least one year of experience in social services or related field. The desired applicant will have experience specifically serving older adults. ECM experience a plus. Also required is knowledge of older adult services, care management, community services and public benefits. Experience with tech platforms including Google Suite and Microsoft is required. Standard office practices and procedures, including filing, record-keeping, scheduling, and the use of standard office equipment. Strict attention to detail is required. Ability to deal tactfully and effectively with clients, while being sensitive to their needs and concerns. Organized, able to set priorities, use initiative and independent judgment. The willingness and ability to work under supervision as well as independently is a must. Physical stamina as required for standing, walking and climbing stairs while meeting with clients in their homes, carrying up to 35lbs.

HIGHLY DESIRED QUALIFICATIONS

Experience with HIPAA. Sensitivity to the needs of older adults and people with disabilities, and possess the ability to communicate clearly, creating an atmosphere of trust. Bilingual English/Spanish is preferred.

OTHER REQUIREMENTS

Valid driver's license and fully insured, reliable vehicle is necessary. Fingerprinting and separate background check required. Must provide a completed

COVID-19

vaccination card, with or without accommodation.

HOURS/BENEFITS

Full-Time:

40 hours/week

• Salary Range $25.00-27.00/hour
• Paid Time Off
• Paid Holidays (17+1 in 2026)
• Dental, Health, Vision and Life Insurance (for full-time employees)
• Mileage and Cell Phone Reimbursements
• 401K Retirement Plan
• Tuition reimbursement
• HRA up to $1000/Year OTHER

Work Location:

Soquel, CA 95073 (Required)

• Ability to

Relocate:

Soquel, CA 95073: Relocate before starting work (Required)

• Willingness to travel: 60% (Required) within the region

Work Location:

In person Senior Network Services is an Equal Opportunity Employer/Affirmative Action Employer. It is the policy of the Senior Network Services to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status.

Pay:

$25.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): Are you willing to undergo a background check if required for this position? Do you own a vehicle that is insured in your name and available for work-related use?

Education:

Bachelor's (Preferred)

Language:

Spanish (Preferred)

Location:

Santa Cruz, CA 95062 (Preferred) Ability to

Commute:

Santa Cruz, CA 95062 (Required) Willingness to travel: 75% (Required)

Work Location:

In person