A Social or Human Services Specialist identifies and arranges community services for clients. Can involve coordination of services for people with disabilities or those in recovery. They may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis and can be involved in advocating for client needs.
Care Resource Community Health Centers, Inc. - 3.7 Miami, FL Job Details 1 hour ago Qualifications Bilingual Phone communication Writing skills In-person customer service Windows High school diploma or GED Experience working with individuals experiencing homelessness Driving Productivity software Experience working with individuals from underserved communities Client interaction via phone calls Full Job Description
ESSENTIAL JOB RESPONSIBILITIES
Outreach Housing Specialist Serves as a liaison, coordinator and/or advocate between the Homelessness, Housing case Management, Medical Care departments or other community medical or agency service provider to remove Homelessness barriers to House /care for clients. Accompanies clients to Housing, medical, mental health, substance use disorder treatment or social service appointments to improve Housing Stability and medical care• Creates rapport within client interaction to help each progress in their Housing Issue to avoid homelessness situation. Interviews prospective clients to determine Homeless need, individual needs, and eligibility for various medical and social services, enrolling them into available community programs. Maintains organized system of tracking client outcomes through the services point systems (HMIS) and follow up with the goal of seeing clients progress toward improvements in their lives. Conduct initial interview/intake and client housing barriers and other assessments. Gather and document all necessary information for program eligibility and case plans. Help program participants identify potential neighborhoods where they wish to live, conduct housing searches in said areas and negotiate with potential landlords on behalf of the participants. Services Planning and Documentation Conduct research, outreach, education, and public relations to build a pool of landlords and property management companies willing to rent to program participants. Coordinates, support and follows up on medical treatments. Maintains an average annual active caseload as assigned by the supervisor. Assist in the processing and submission of applications for housing (subsidized and unsubsidized). Inputs client information using electronic data entry according to agency and departmental guidance.
Manages Resources:
Maintains comprehensive knowledge of community services to apply knowledge of services to individual client needs. Supports billing through concurrent documentation of service provided and budget activities as required (i.e., reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, HIMS, NextGen and client electronic health records). Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source. Other Participates in agency developmental activities as requested. Other duties as assigned.
Community Involvement:
Participates in agency developmental activities as requested. Physical Requirements This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching, and standing are required. Work usually performed in an office setting. Travel Requirements and Details Own transportation required/ Home, Airport, streets Visits/ Annual. Work Experience Two (2) years of related work experience is required. Knowledge of homeless community resources and community services is required. Experience to work with multicultural and diverse population. Experience in Rapid Re-Housing program, Permanent Supportive Housing and FQHC program.
Education:
High school diploma is required.
Legal Compliance Notice:
This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.
https:
//info.flclearinghouse.com (https://info.flclearinghouse.com/) Experience Required 2 year(s): Knowledge of homeless community resources and community services is required. Experience to work with multicultural and diverse population. Experience in Rapid Re-Housing program, Permanent Supportive Housing and FQHC program. Education Required High School or better Skills Required Oral Communication Interpersonal Skills Multitasking Verbal Communication Patience Enthusiastic Microsoft Office Phone etiquette Courteous Team Player Windows Phone Systems Customer Support Customer Focus Communication Customer Service Written Communication Bilingual (Other)
Behaviors Required Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Team Player:
Works well as a member of a group
Enthusiastic:
Shows intense and eager enjoyment and interest
Dedicated:
Devoted to a task or purpose with loyalty or integrity Motivations Required Ability to Make an
Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
