A Social or Human Services Specialist identifies and arranges community services for clients. Can involve coordination of services for people with disabilities or those in recovery. They may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis and can be involved in advocating for client needs.
Under the direction of the Human Resources Manager, the Volunteer Coordinator is responsible for managing all aspects of Cecil County Public Library's volunteer program for youth and adults. Works collaboratively with branch, outreach, and support services staff and community members to recruit, screen, onboard, train, and retain volunteers who support CCPL's mission.
ESSENTIAL JOB FUNCTIONS
Under the direction of the Human Resources Manager, coordinates and oversees the full lifecycle of the volunteer relationship from recruitment to onboarding, training, and ongoing strategic engagement and retention. Create, implement, and maintain volunteer manual to educate volunteers on library services, customer service expectations, and their critical role in supporting CCPL's mission and adhering to policies, procedures, and safety protocols. Serves as the primary point of contact between branch, outreach, and support services staff and volunteers providing day-to-day support and guidance. Responds to volunteers' requests, questions, and concerns and escalates to the Human Resources Manager, if needed. Maintains accurate and up-to-date volunteer records including contact information, assignments, and service history. Tracks and records volunteer hours. Plans, coordinates, and facilitates the Library's Annual Volunteer Appreciation Breakfast, including logistics, invitations, and catering arrangements in coordination with support services staff. Manages CCPL's Volunteer Cecil profile and coordinates volunteer programs in collaboration with community partners. Attends and represents CCPL at volunteer recruitment events. Takes a proactive approach to solving routine and non-routine office issues. Maintains confidentiality at all times Other duties as assigned.
JOB STANDARDS
Maintains positive, professional, courteous and constructive relationships with supervisors, the public, internal and external customers and all others. Independently follows through on all essential job functions and assignments. Meets deadlines without prompting. Maintains confidentiality. Maintains neat and accurate records that are easily accessible for administrative colleagues and supervisory staff. Models positive attitude toward change. Performs job in keeping with the policies and procedures of the Cecil County Public Library. Promotes a positive library image in the community.
CRITICAL SKILLS/EXPERIENCE
High school diploma or equivalent. Minimum of 1year of job-related experience required, preferably in a non-profit or local government agency field. Demonstrated exceptional organizational skills, judgment, poise, tact, integrity, and flexibility. Strong interpersonal and community skills with the ability to engage diverse community members. Demonstrated ability to plan and coordinate events with attention to detail. Knowledge of advanced clerical and administrative practices and procedures. Experience with a systems-thinking approach. Intermediate to advanced level skills in technology, Microsoft Office 365, including Teams, Word, Excel, Power Point and online collaboration technology, such as SharePoint. Ability to analyze and perform a wide variety of advanced administrative support projects with minimal supervision. Ability to handle changing priorities and confidential information. Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Excellent written and oral communication skills. Ability to reach, bend, and lift up to 25 pounds. Ability to travel to all branches within Cecil County during the work day.
Work requires light physical effort in the handling of materials, up to 25 pounds. Requires sitting and use of computer and keyboard for extended periods of time. Ability to travel to branch/outside locations, as required.
FAIR LABOR STANDARDS ACT STATUS
Non - Exempt
SCHEDULE/HOURS
Part time, 25 hours. Schedule flexibility required, including attendance systemwide events where volunteers will be assisting.
NOTE:
This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Library Administration has the right to modify, add, or remove duties as organizational needs change. The position does not constitute an employment contract. EOE Created 7/2026
