Summary The Community Liaison serves as the primary liaison to prospective patients, families, and designated healthcare providers, including: physicians, health care facilities, case managers, social workers, discharge planners, insurance case management professionals, and community groups. The liaison is actively involved in program development by one on one contact with referral sources. Essential Job Duties AND Responsibilities

• Recruits referrals and coordinates with office staff on scheduling home health services.
• Obtains financial information as necessary from patient, family, and chart.
• Reviews chart and interviews patient and/or family to gather information to determine special needs.
• Begins patient/family education regarding home health, admission protocols, and financial information as needed.
• Is alert to changes in patient condition that would affect patient being admitted to home health services.
• If patient is medically inappropriate, Community Liaison will notify the referral source.
• Prospecting, marketing, and making presentations. Most job tasks will be outside of the office.
• Develops and maintains a thorough understanding of the territory assigned, target markets, and the business of existing and potential referral sources within assigned target market. Keeps abreast of general economic and business conditions as they relate to assigned territory, target markets, and referral sources.
• Schedules activities to identify new referral sources by making an average of five quality appointments per day, with an average of 20 contacts per week.
• Develops and maintains a thorough understanding of facilities' patient treatment programs, philosophies, goals, and objectives.
• Works with appropriate hospital staff members to provide service to existing accounts and consistently strives to increase the number of referrals from accounts.
• Develops meaningful business and personal rapport with key individuals within all customer accounts.
• Provides management with relevant, detailed information, regarding market place development and opportunities, including any accounts lost to the competition.
• Participates in appropriate professional, community organizations, and outreach activities.
• Maintains statistics and prepares/submits reports as required.
• Adheres to all hospital and corporate policies and procedures.
• Responds to patient and peer requests/needs in a timely manner.
• Accurately, clearly, and concisely records all pertinent information on patient medical records following established charting procedures.

Professional Requirements:

• Bachelor's Degree in a health-related field, OR a current valid nurse license where the employee will practice.
• Minimum three years of professional experience in the home health industry.
• Strong knowledge of home health regulations.
• Excellent communication skills.
• Prior marketing experience is preferred.

LANGUAGE SKILLS

• Able to communicate effectively in English, both verbally and in writing.

OTHER DUTIES

• Interacts positively with patients, families, hospital, and corporate staff.
• May be required to work additional hours as referral source needs require.
• Must practice good personal hygiene and follow dress code requirements.
• Must provide annual verification of a negative TB skin test.
• Maintains confidentiality of patient and hospital information.

KEY COMPETENCIES

Action Oriented:

Enjoys working hard; is action oriented and full of energy for the things she sees as challenging. Is not fearful of acting with a minimum of planning; seizes more opportunities than others.

Composure :

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Customer Focus :

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Interpersonal Savvy:

Relates well to all kinds of people- inside and outside of the organization. Builds appropriate rapport; builds constructive and effective relationships. Uses diplomacy and tact; can defuse even high-tension situations comfortably.

Negotiating:

Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships. Can be both direct and forceful as well as diplomatic. Gains trust quickly of other parties. Has a good sense of timing.

Presentation Skills:

Effective in a variety of formal presentation settings- one on one, small and large groups, with peers, direct reports, and bosses.

Integrity and Trust :

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

Creativity:

Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming sessions.

Political Savvy:

Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are, and plans approach accordingly. Drive for

Results :

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Pay:

$60,000.00 - $85,000.00 per year

Benefits:

401(k) Health insurance

Work Location:

In person