Position Summary:

The Mobile Crisis Mental Health Specialist will work alongside Mobile Crisis Clinicians to provide non-clinical support to individuals/families in crisis. Mobile Crisis Specialists/Responders are primarily responsible for conducting needs assessments and coordinating care for adults, youth and families during and after a crisis episode to address the antecedents of crisis and gaps in care. This is a per diem position with flexible scheduling options.

Available shifts are as follows:

Cayuga, Cortland or Madison:

• Weekdays, 5:00 PM to 12:00 AM
• Weekends and holidays, 6:00 AM to 12:00 AM

Onondaga or Oswego:

• Weekday evenings, 5:00 PM to 11:00 PM
• Weekends and holidays, 7:00 AM to 11:00 PM
• Overnights, 11:00 PM to 7:00 AM
• Weekday daytime coverage as needed

Mental Health Specialist/Responder Job Responsibilities:

• Provides non-clinical emotional support through active listening, validation, encouragement, and practical guidance.
• Conducts initial and ongoing needs assessments to identify crisis triggers, service gaps, and follow-up needs.
• Engages in person-centered, client/family-driven non-clinical goal setting and safety planning.
• Makes referrals to and facilitates engagement in behavioral health, medical, care coordination, and basic needs services.
• Collaborates with internal team members and external providers to ensure smooth transitions and continuity of care.
• Follows up with individuals, families, and care teams to verify that aftercare services are in place and being accessed.
• Completes timely and accurate documentation in line with agency and program standards.

Work Environment:

This is a field-based, community-facing role involving regular travel and in-person engagement in a variety of environments. Pace and Atmosphere

• Fast-paced and emotionally dynamic work environment requiring flexibility, composure, and quick decision-making.
• Team members work in a highly collaborative environment that emphasizes shared responsibility.
• Situations may evolve rapidly and involve collaboration with emergency services, families, or multi-agency partners.
• Shifts may include evenings, weekends, holiday, or other non-standard hours based on program needs. Worksite Conditions
• Staff are required travel to locations not controlled or maintained by the agency, including private homes, shelters, public spaces, or outdoor environment.

Locations may include stairs, uneven terrain, limited accessibility, or other physical challenges.

Mental Health Specialist/Responder Qualifications:

• Must be at least 18 years of age
• Bachelor's degree with at least two (2) years of behavioral health experience OR
• High school diploma, high school equivalency, or State Education Commencement Credential and one or more of the following qualifications: + One (1) to three (3) years.

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