Peer Support Specialist - Fully Remote in Farmington, New Mexico

Share $20.85 Per Hour Position range in Farmington MSA $16.85

• $27.89 Per hour Peer Support Specialist
• Fully Remote in Farmington, New Mexico Protocall Services

Occupation:

Computer User Support Specialists

Location:

Farmington, NM

• 87401 Positions available: 1 Job #: 367781

Source:

ProtoCall Services

Posted:

03/14/2026

Web Site:

protocallservices.com

Job Type:

Full and Part Time Positions Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education

Educational and Licensing Requirements:

• High school Diploma or GED
• Certified Peer Support Worker, Family Peer, Wraparound or Equivalent.
• Accepted certifications, CFPSW, CPSW, and CWF or Equivalent
• Schedule Full and Part Time Positions Job Description Help for Job Description.

Opens a new window. Overview Role of a

Peer Support Specialist:

• Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space
• Speak with callers over the phone connecting with people
• Building rapport and client engagement
• Provide available resources or information needed
• Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week.

They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you!

• Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
• Additional Information Help for Additional Information. Opens a new window. Benefits
• Medical, dental, life insurance, 401k, STD/LTD and EAP services.
• PTO package that earns up to 4 weeks of vacation during your first year.
• Company-matched student loan repayment

Educational and Licensing Requirements:

• High school Diploma or GED
• Certified Peer Support Worker, Family Peer, Wraparound or Equivalent.
• Accepted certifications, CFPSW, CPSW, and CWF or Equivalent
• Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. Help for Employer Information. Opens a new window. Protocall Services Social Links Connect with Protocall Services Other Local Jobs from ProtoCall Services Help for Other Local Jobs from. Opens a new window. Crisis Counselor
• Fully Remote in Farmington, NM ProtoCall Services Farmington, NM Mental Health and Substance Abuse Social Workers Regular | $24.35
• 26.35 Hour Corporate
• 2 days ago About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services.

You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.

• Primary Responsibilities
• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
• What You Can Expect

Six-Week Paid Virtual Training Cohort:

Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.

Remote Scheduling:

Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

• Protocall Services Inc.

is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from ProtoCall Services Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Computer User Support Specialists Help for Occupation Information for Computer User Support Specialists. Opens a new window. Other Jobs and Employers Help for Jobs Available , opens a new window. Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. This job was posted at https://protocallservices.com/ on 03/14/2026 3:04:51 AM. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ]