A Social or Human Services Specialist identifies and arranges community services for clients. Can involve coordination of services for people with disabilities or those in recovery. They may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis and can be involved in advocating for client needs.
Hybrid (primarily remote with required in-person meeting(s) in Salem a few times per year) The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. This position is currently eligible for a 5% lead work differential.
OPPORTUNITY AWAITS!
The Central Adult Protective Services Program is seeking two (2) experienced, self-directed Adult Protective Service Specialist Screeners for the SAFEline abuse hotline. These positions require a high level of autonomy and responsibility.
SUMMARY OF DUTIES
: In this position, you will conduct full-time screening of adult abuse complaints through the SAFEline hotline. APS Screeners triage all calls, provide referrals, make screening determinations and assign investigations to local offices. This Adult Protective Services Specialist (APSS) role fulfills an integral role in expanding the SAFEline screening system for Oregon's Aging and People with Disabilities, Adult Protective Services program by screening reports of abuse/neglect, offering technical consultation, assigning abuse/neglect investigations, and coordinating with local offices and community partners.
Primary duties:
Screening, triage, referrals and investigation assignment. Conducts APS Screenings by phone with individuals reporting adult abuse. Applies Adult Protective Services Oregon Administrative Rules, Policies, Statutes and best practices to determine screening outcome Consistently captures all intake information in the Centralized Abuse Management (CAM) system Utilizes Oregon Access, e-courts, ONE, and other related programs to obtain preliminary information Makes referrals to relevant agencies, supports and services Participates in regularly scheduled team meetings, trainings, and serves as an active team member in team-building activities
WORKING CONDITIONS
This position is hybrid. This position is scheduled Monday through Friday, 8:00 am to 5:00 pm. Infrequent statewide travel required for engagement with local offices and community partners or team and supervisory meetings; all of which could require an overnight stay. Position requires a valid driver's license and an acceptable driving record. Frequent exposure to sensitive and confidential information and evidence such as reports and photographs regarding the abuse and neglect of vulnerable adults. May be subjected to verbal abuse and assaultive threats made by angry and hostile individuals. Position involves a rigorous volume of workload that requires the ability to coordinate responsibilities for multiple field offices at one time; each with a level of activity that can be unpredictable and fast paced. Ability to work in an area with moderate noise levels with multiple distractions and maintain good working relationships with other employees. Subject to interruptions via telephone, email and video conferencing system. Requires daily computer use and period of sitting in a general office environment or remote office location.
MINIMUM QUALIFICATIONS
A bachelor's degree in the human, social, behavioral or criminal sciences AND two years human service, law enforcement or investigative experience. Three years professional level experience related to the position may substitute for the bachelor's degree. OR An associate degree in the human, social, behavioral or criminal sciences AND four years human service, law enforcement or investigative experience. Eighteen (18) months professional level experience related to the position may substitute for the Associate.
ESSENTIAL ATTRIBUTES
Minimum 1 year of Adult Protective Service Specialist screening experience (APD or AAA) . Strong working knowledge and application of Oregon Adult Protective Services statutes, rules, policies and best practices. Strong working knowledge of the Centralized Abuse Management System, including direct experience entering screenings into CAM. Demonstrated, professional communication skills, oral and written. Collaborative approach to problem solving. Ability to work effectively with a high level of independence.
ATTENTION ALL CANDIDATES!
A cover letter is required addressing each of the essential attributes. Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range.
Note:
Your cover letter and resume may be uploaded in the Resume/CV field on the online application. If you are a finalist, you will need to provide 3 professional references including one from your current supervisor, a previous supervisor and one additional professional reference. Please ensure your references are still willing and available to provide a reference in a timely manner. Please do not submit references until requested. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
BACKGROUND
CHECKS and
REQUIREMENTS
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
BENEFITS
Amazing benefits package. Cost of Living Adjustments. Possible eligibility for the Public Service Loan Forgiveness Program. Annual salary increases (until you reach the top of the listed salary range). ODHS Employee Resource Group communities that promote shared learning.
EMPLOYMENT PREFERENCE
Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.
GENERAL INFORMATION
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.
CONTACT INFORMATION
We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.
