About Jesse Tree:

Jesse Tree is a nonprofit organization dedicated to preventing eviction and homelessness. We provide crucial support and resources to individuals and families facing housing instability, helping them maintain their homes and regain stability in their lives.

Position Overview:

The Volunteer Coordinator supports our organization by recruiting and training volunteers on how to answer the Tenant Resource Center (TRC) calls and texts and supporting with client walk-ins. This position also supports Jesse Tree's Tenant Resource Center Program Manager in ongoing projects and maintains current community and volunteer resources to ensure the relevancy of availability.

Main Objectives:

Answer and direct phone calls and assist guests into the lobby in a polite and friendly manner - maximum 10% of time per VISTA limitations Educating about Jesse Tree's programs and services Completing Jesse Tree's screening forms Educating about Idaho's eviction process Strategizing solutions for tenants' housing instability using national best practices and local resources Maintain reception area and walkway in a clean and tidy manner Ensure public-facing resources are in good condition and accessible Keep the walkway clear of outside debris and mail accumulation Relocate deliveries to the Operations Manager's workstation to keep main walkways clear Recruit and onboard TRC volunteers with the support of the TRC Program Manager Updating online volunteer recruitment platform listings Respond to volunteer candidates and schedule interviews Completing a soft background check for all volunteer candidates Meet with volunteer candidates during scheduled interviews to educate about Jesse Tree's mission, vision, and values, and TRC volunteer position responsibilities and expectations Initiate and follow-up on the TRC volunteer training process, including answering volunteer questions and providing additional information about the TRC's processes and policies covered during the training Provide ongoing support to TRC volunteers while developing and cultivating volunteer retention and leadership Facilitate and maintain a culture of support for TRC volunteers Be available for volunteer questions via Slack, email, and in-person Ensure volunteers know where to find the answers to their questions, how/when to ask for help, and who to contact for complex client situations Ensure that volunteer check-in procedures are followed and records of volunteer hours are maintained Plan and implement volunteer recognition activities to recognize the contribution of volunteers to the organization Support the TRC Program Manager with quality control of ERA and ECA applicants Process daily application audits on a rotation schedule with the TRC Program Manager to ensure CRM profiles are updating correctly from Google Form responses Ensure all CRM profiles of applicants have the correct Application Status, Lifecycle Stage, and tags Ensure all applicants have received the Application Confirmation email after applying for maximum program transparency Respond to the emails sent to the office@jessetreeidaho.org email address Forwarding partner or fundraising opportunities to the appropriate JT staff member Work with the Development team to facilitate volunteer support of local fundraisers and events

Required Skills:

Demonstrate commitment to completion of projects on a timely basis Attention to detail and ability to work on multiple projects simultaneously Excellent oral and written communication skills Highly organized, detail-oriented, and able to problem-solve Adhere to organizational policies and procedures Ability to take initiative, multitask, and work well under pressure High energy level, comfortable performing multiple tasks in conjunction with day-to-day activities, self-starter willing to take initiative Exceptional customer service and interpersonal skills; team player, ability to communicate with diverse personalities, tactful, mature, and flexible Good reasoning abilities and sound judgment

Preferred Experience:

One-two (1-2) years of professional office experience. Related expertise may be considered in place of degree. Experience in non-profit, customer service, event planning, and public relations is a plus. Experience with a nonprofit and community outreach is a plus but not required

Benefits:

An opportunity to receive college internship credits and get paid; Flexible hours; Preference for government jobs after the year of service is completed; $1,900 monthly living allowance & $250/month grocery & gas stipend, with additional $400 monthly housing stipend after three months of service; $6,895 educational stipend at the end of the 12 months of service; Government health care and child care; An option to put student loans in forbearance during service as interest accrued is paid by the program; and 10 days of paid time off and 10 federal holidays during the year of service. How to

Apply:

Interested candidates should submit a resume ASAP. Jesse Tree is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. Join us in making a meaningful impact on the lives of those facing housing instability. Apply today!

Job Type:

Full-time Pay:

$2,550.00 per month

Benefits:

Flexible schedule Paid time off Professional development assistance Tuition reimbursement

Work Location:

Hybrid remote in Boise, ID 83702