A Social or Human Services Specialist identifies and arranges community services for clients. Can involve coordination of services for people with disabilities or those in recovery. They may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis and can be involved in advocating for client needs.
Ronald Reagan Washington National Airport, VA Job Details Full-time $45,000 - $50,000 a year 7 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Teamwork Confidential information handling Interpersonal skills Volunteer management Customer service In-person customer service Attention to detail Newsletters (communication methods) Productivity software Full Job Description Job Summary Travelers Aid International is seeking an energetic Volunteer Coordinator to lead and inspire our airport customer service team at Ronald Reagan Washington National Airport (DCA). In this paid role, you will recruit, train, and support a dedicated team of volunteers who help travelers navigate their journeys with confidence and dignity. As you build leadership and operational expertise, this position offers a clear pathway to grow into an Assistant Program Manager role. It is an ideal fit for a people-focused professional who thrives in a fast-paced environment and wants to combine volunteer management, customer service, communications, and nonprofit program development. About the Role We are looking for someone who is organized, personable, proactive, dependable, and genuinely enjoys helping people. Working closely with the Program Manager, the ideal candidate is someone who can move comfortably between big-picture program responsibilities and the small details that keep a busy operation running smoothly. The volunteer coordinator will understand that excellent nonprofit work requires both a people-centered approach and strong attention to detail. What you'll do Volunteer Management & Engagement Serve as a point of contact and resource for Travelers Aid volunteers, communicating program updates and addressing questions, concerns, and performance issues professionally and in accordance with program policies. Assist with the recruitment, screening, onboarding, orientation, badging, and placement of new volunteers. Coordinate volunteer schedules and monitor coverage across the airport's information locations. Maintain accurate volunteer records, certifications, training requirements, availability, and participation. Build strong relationships with volunteers, foster an inclusive and team-oriented culture, and support volunteer engagement and retention initiatives. Help ensure volunteers understand and consistently follow program expectations, airport procedures, and customer service standards. Training & Development Assist with developing and coordinating new volunteer orientation, onboarding, ongoing training, refresher sessions, workshops, and continuing education opportunities. Help create training materials, reference guides, communications, and other resources for volunteers. Identify opportunities to strengthen volunteer knowledge, confidence, and customer service skills and support volunteer committees, educational programs, and team-building initiatives. Program Operations Monitor volunteer coverage and help respond to unexpected staffing or operational needs. Serve as a visible Travelers Aid representative throughout the airport and step in to provide traveler assistance when operationally necessary. Help identify operational issues and communicate them to the Program Manager. Order, maintain, and distribute program materials, ensuring information desks are appropriately stocked. Administration, Data & Reporting Maintain accurate program and volunteer records. Compile and maintain program data, records, surveys, and reports used to measure program performance and impact. Support program projects and initiatives from planning through implementation. Communications & Events Ability to use or learn to use Volgistics, Mailchimp, and WordPress for volunteer communication purposes. Maintain a monthly newsletter and other volunteer resources to provide accurate and up-to-date information. Help plan and execute volunteer appreciation events, trainings, meetings, and special programs. Capture and share positive stories about volunteers and the impact of the Travelers Aid program, helping foster a strong sense of community among a large and diverse volunteer program. Airport & Community Partnerships Represent Travelers Aid professionally in meetings, trainings, airport events, and community activities. Coordinate with Travelers Aid International headquarters and other Travelers Aid programs when appropriate.
Qualifications Required:
Ability to work independently and make sound decisions within established guidelines. Strong written and verbal communication skills. Strong organizational and administrative skills. Be comfortable interacting with people from very different backgrounds Proficiency with Microsoft Office. Ability to work professionally with individuals at all levels of an organization. Confident using technology and learning new software and systems. Maintain confidentiality and exercise discretion. Has strong customer service instincts and understands the importance of treating every traveler and volunteer with patience, respect, and empathy. Takes initiative rather than waiting to be told what needs to be done. Ability to pass all applicable airport security, background check, and badging requirements. If not a United States citizen, a valid visa and/or green card is required for airport badging.
Preferred:
Bachelor's degree Experience managing or coordinating volunteers. Experience coordinating events or community programs. Experience working with diverse populations and individuals experiencing stressful or unexpected situations. Enjoy creating systems, improving processes, and finding ways to make programs work better.
Pay:
$45,000.00 - $50,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance
