Family Services Specialist (8461) ATHENA Consulting - 3.7 Newport News, VA Job Details Temporary $26 - $28 an hour 1 day ago Benefits Health insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Pet insurance Qualifications Report preparation Teamwork Serving clients Customer service Writing skills Customer satisfaction tracking In-person customer service Driver's License Bachelor's degree Driving Organizational skills Working with families Time management Full Job Description ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients' Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees' Lives Better by identifying and cultivating their talents and matching these talents with our customers' needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY

This

FULL-TIME

Family Services Specialist position is located in Newport News, VA, and pays $28.00 per hour. This role provides critical support to the Community and Family Development team to help manage casework demands and maintain continuity of services for families participating in the TOP program. The Family Services Specialist is responsible for delivering in-home services, coordinating case management activities, and supporting families through education, resources, and service referrals that promote family stability and child well-being. This position requires driving a city vehicle and conducting in-home visits as part of direct service delivery. The role plays an important part in ensuring the team maintains program enrollment expectations while continuing to accept and serve family referrals. The Family Services Specialist works closely with families to assess needs, coordinate services, and support positive outcomes while maintaining compliance with program standards and departmental policies. Additional job duties may be assigned as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Provide in-home and community-based services to families participating in the program, offering guidance, education, and support services that promote family stability and child well-being. Manage and coordinate case management services for assigned families, including assessing needs, developing service plans, and connecting families with appropriate resources and support programs. Conduct home visits using a city vehicle to deliver services, monitor family progress, and ensure the health, safety, and well-being of children and family members. Evaluate family needs and coordinate referrals for community resources, public assistance programs, and supportive services. Maintain a working knowledge of federal, state, and local regulations that impact human service programs and ensure services are delivered in compliance with applicable guidelines. Maintain accurate, timely, and confidential case documentation, reports, and program records in accordance with departmental standards. Support program enrollment goals by assisting with intake, assessments, and the coordination of new referrals. Communicate effectively with families, colleagues, and community partners to coordinate services and address family needs. Participate in team meetings, supervision sessions, and other required program activities. Provide high-quality customer service to families by ensuring services meet established standards and by monitoring satisfaction and service outcomes. Plan and organize daily activities to manage caseload responsibilities and meet strict program deadlines. Prepare reports, summaries, and documentation related to case activities, family progress, and service outcomes. Collaborate with supervisors and team members to ensure efficient program operations and service delivery. Perform other related duties as assigned.

REQUIRED SKILLS/ABILITIES

Knowledge of social work and human services principles and practices, including federal, state, and local regulations affecting human service programs. Knowledge of social and economic trends that impact the delivery of human services and family support programs. Knowledge of case management techniques, principles, and practices used to coordinate and evaluate services for individuals and families. Strong customer service skills, including the ability to establish and maintain quality service standards and evaluate service satisfaction. Excellent time management and organizational skills with the ability to prioritize tasks and meet strict deadlines. Excellent verbal and written communication skills with the ability to clearly explain complex information and prepare reports, policies, and documentation. Ability to listen carefully and understand information presented verbally and in writing. Ability to work independently while maintaining collaboration with supervisors and team members. Ability to safely conduct in-home visits and maintain professional boundaries when working with families.

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor's Degree required (Social Work, Human Services, Child Development, or a related field preferred). Prior experience in case management, social services, human services programs, or family support services preferred. Valid driver's license required and ability to operate a city vehicle to conduct home visits .

PHYSICAL REQUIREMENTS

Monday - Friday, 8:00am-5:00pm - must be flexible for home visits Ability to travel locally to conduct home visits. Must have a clean driving record. Prolonged periods of sitting for documentation and administrative tasks. Ability to navigate various home environments safely. Ability to lift and carry materials or files as needed. Successful ATHENA employees will display the following characteristics: You strive to be the best in your field currently and in the future. You like to make your employer look good. You find solutions, where others only see problems. You are proactive, you make and meet commitments, and you perform your duties exceedingly well. You are aware of the employer's needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole. You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission. The benefits of working for ATHENA include a full Benefit package: Support from a team of professionals committed to making your life better. Medical, dental and vision insurance. Medical and dependent flexible spending account. Pet insurance. 401k with a generous employer match. Easy to use employee self-serve HR portal. The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party. ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Pay:

$26.00 - $28.00 per hour

Work Location:

In person