Spa Coordinator

["Join Baltimore's premier luxury spa and become part of a team dedicated to exceptional guest experiences.\n We are seeking a polished, service-oriented Spa Coordinator who thrives in a refined, fast-paced environment and takes pride in delivering excellence at every touchpoint.\nAs the first and last impression of our award-winning spa, the Spa Coordinator plays a crucial role in creating a seamless, warm, and memorable experience for each guest-from the moment they inquire about services to their departure from our relaxation spaces.\n\nThe Spa Coordinator is responsible for providing elevated guest service, supporting daily spa operations, ensuring impeccable facility standards, and contributing to the overall success of the spa. This role blends front-of-house hospitality, administrative precision, facility oversight, and hands-on support for both guests and the spa team.\nIdeal candidates have a hospitality mindset, impeccable communication skills, a strong work ethic, and the ability to anticipate and support the needs of a luxury spa environment.\nKey Responsibilities\nGuest Experience & Hospitality\n\n \n Greet guests and provide an exceptional five-star welcome experience\n \n Guide guests through their spa journey, including check-in, tours, lounge support, and personalized concierge-style service\n \n Manage guest inquiries, bookings, and service recommendations with accuracy and warmth\n \n Assist with guest amenities, relaxation lounge flow, and service preparation\n\nAdministrative & Operational Support\n\n \n Manage spa appointments, scheduling, and confirmations using our booking software\n \n Perform end-of-day closing tasks, reporting, and communication logs\n \n Maintain inventory of front-of-house supplies and ensure accurate restocking\n \n Assist with coordinating group events, retreats, and VIP experiences\n\nFacility Standards & Cleanliness\n\n \n Reset, restock, and refresh relaxation areas throughout the day\n \n Oversee nightly closing procedures including laundry, tidying treatment suites, replenishing amenities, and ensuring the spa is pristine for the following day\n \n Support back-of-house tasks that contribute to the smooth flow of treatments\n\nSocial Media & Brand Support\n\n \n Capture content for spa social media (reels, stories, behind-the-scenes, product features, etc.)\n \n Assist with light promotional duties, especially during events, activations, and product launches\n\n\n\n \n Prior spa, wellness, boutique hotel, or luxury hospitality experience preferred\n \n Strong multitasking and organizational skills\n \n Warm, confident, professional communication style\n \n Ability to remain calm and composed in a fast-paced environment\n \n A passion for wellness, guest experience, and luxury service standards\n \n Flexible availability including weekends or occasional evenings for events\n\n\nWhat We Offer\n\n \n Competitive pay aligned with the market and reflective of the role's high level of responsibility\n \n A supportive, uplifting team culture\n \n Employee spa & retail benefits\n \n Opportunities for professional development and cross-training\n \n An inspiring environment where every day involves creating meaningful guest experiences\n"]['« Rejoindre Relais & Châteaux, c\'est profiter d\'une opportunité unique d\'élargir vos horizons tout en nourrissant votre talent.\n Que vous souhaitiez construire une véritable carrière à nos côtés ou recherchiez un poste saisonnier, vous découvrirez des maisons de caractère, toutes unies par la défense de nos valeurs d\'hospitalité, d\'ancrage local et de partage.\n Partez à la rencontre de nos équipes passionnées par le beau et le bon, qui font vibrer le cœur de chaque Relais & Châteaux. Embarquez à nos côtés pour un délicieux voyage et devenez vous aussi, acteur d\'un monde plus humain ! . »\nPhilippe Gombert\n Président, Relais & Châteaux']