Specialist-Registration I

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Location:

IU Health West Hospital -

Primary Care Schedule:

Monday-Friday, 8‑hour shift Must be flexible to start between 6:30 AM and 8:30 AM • Onsite position Position Overview The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership. Key Responsibilities Greet and assist patients with check‑in and check‑out Schedule appointments and manage clinic workflows Work insurance and demographic queues to ensure accurate records Answer incoming calls and route patients and visitors appropriately Collect and validate patient demographic and insurance information Explain department policies, charges, and payment expectations Enter information accurately to support reimbursement and clinical outcomes Communicate effectively with patients, providers, nursing teams, MAs, and managers Support primary care clinic operations with professionalism and efficiency Requires the ability to take initiative and meet objectives Requires effective written and verbal communication skills. Training & Onboarding IU Health-mandated computer‑based training Position‑specific training Hands‑on, precepted training Skill check‑offs Regular touchpoints with preceptor and manager Benchmarks for Success 3

Months:

Fully trained 6

Months:

Proficient in all role responsibilities 12

Months:

Able to train and support new team members Skills for Success Strong customer service and phone etiquette Comfortable working with technology and multiple systems Effective communication and interpersonal skills Personable, efficient, and team‑oriented Ability to de‑escalate situations professionally Willingness to learn and support team needs Qualifications High School Diploma or GED required Prior experience in a healthcare setting preferred Ability to learn and retain medical coding concepts (ICD‑10, CPT preferred) Ability to interpret insurance information Knowledge of medical terminology and clinical practices preferred Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Qualifications for the Specialist-Registration I Role Overview Registration Specialist - Primary Care (Onsite)

Location:

IU Health West Hospital -

Primary Care Schedule:

Monday-Friday, 8‑hour shift qualifications__list Must be flexible to start between 6:30 AM and 8:30 AM Onsite position Position Overview The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership. Key Responsibilities Greet and assist patients with check‑in and check‑out Schedule appointments and manage clinic workflows Work insurance and demographic queues to ensure accurate records Answer incoming calls and route patients and visitors appropriately Collect and validate patient demographic and insurance information Explain department policies, charges, and payment expectations Enter information accurately to support reimbursement and clinical outcomes Communicate effectively with patients, providers, nursing teams, MAs, and managers Support primary care clinic operations with professionalism and efficiency Requires the ability to take initiative and meet objectives Requires effective written and verbal communication skills. Training & Onboarding IU Health-mandated computer‑based training Position‑specific training Hands‑on, precepted training Skill check‑offs Regular touchpoints with preceptor and manager Benchmarks for Success 3

Months:

Fully trained 6

Months:

Proficient in all role responsibilities 12

Months:

Able to train and support new team members Skills for Success Strong customer service and phone etiquette Comfortable working with technology and multiple systems Effective communication and interpersonal skills Personable, efficient, and team‑oriented Ability to de‑escalate situations professionally Willingness to learn and support team needs Qualifications High School Diploma or GED required Prior experience in a healthcare setting preferred Ability to learn and retain medical coding concepts (ICD‑10, CPT preferred) Ability to interpret insurance information Knowledge of medical terminology and clinical practices preferred Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.