Student Support Representative

Description We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract position with the potential to become permanent is ideal for someone who excels at building rapport, managing a high volume of student inquiries, and delivering accurate, supportive guidance throughout the process. The person in this role will work closely with admissions, financial aid, and campus partners to create a smooth and encouraging experience from initial interest through program start.

Responsibilities:

• Engage with prospective students through inbound and outbound communication, answer questions about programs and admissions, and provide clear direction throughout the enrollment process.
• Arrange and lead candidate conversations to evaluate interest, discuss career objectives, and determine whether available programs align with student goals.
• Manage applicant progress from first inquiry through application handoff, ensuring timely follow-up and readiness for orientation and class start dates.
• Maintain accurate and timely records of calls, interviews, applications, and follow-up activities within the designated database systems.
• Apply approved outreach and admissions practices to generate interest, strengthen the applicant pipeline, and support enrollment targets.
• Partner with financial aid staff, admissions teams, and campus leadership to help coordinate a seamless student onboarding experience.
• Track daily recruiting activity, share results with leadership, and contribute to discussions on performance, priorities, and improvement opportunities.
• Represent the institution professionally while delivering strong customer service and supporting a collaborative team environment.
• Complete additional assignments as directed by leadership in support of admissions and student enrollment efforts. Requirements
• 3+ years of experience in admissions, enrollment support, recruiting, or a related student-facing or customer service role.
• Demonstrated ability to conduct and schedule interviews while managing multiple prospective students at different stages of the process.
• Experience handling both inbound and outbound calls in a fast-paced, high-volume environment.
• Strong data entry and application administration skills with close attention to accuracy and detail.
• Ability to generate leads, perform consistent follow-up, and support annual enrollment objectives.
• Excellent communication and interpersonal skills with a detail-oriented, student-centered approach.
• Comfortable working across teams and coordinating with internal partners to support successful student starts.

Must be able to work the following schedule: 12-9 Monday-Thursday, Friday 9-6, w/ alternating Saturdays 9-5 TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .