Tasting Room / Hospitality Ambassador

Tasting Room / Hospitality Ambassador Bricoleur Vineyards Windsor, CA Job Details Part-time | Full-time $24 - $26 an hour 22 hours ago Benefits Paid training Paid holidays Qualifications Serving Guest relations Wine knowledge Packing High school diploma or GED Full Job Description Job description:

JOB SUMMARY

The Tasting Room/Hospitality Staff for Bricoleur Vineyards assist in all aspect of the guest experiences, including conducting tours of various sizes, holding tastings, providing wine education, and completing retail sales of wine & gift items. The Tasting Room/Hospitality Staff also assist in special experiences, off site consumer tastings, wine club activities, and any other related tasks which involve direct guest contact.

ESSENTIAL TASKS

Perform hospitality functions in the tasting room, greeting all guests, providing tasting and wine education, assisting guests with their Sonoma Valley visits. Create a memorable experience for all guests Conduct consumer and VIP tours of various sizes. Encourage and complete on-site retail sales of wine and gift items. Promote Wine Club memberships to guests and process club sign-ups. Interact with Club members via personal visits, phone and internet. Provide club benefits to members when visiting the winery. Maintain attractive, effective displays of wine and gift items, restocking on a regular basis. Provide adequate supplies of handouts, brochures, winemaker notes Perform various duties such as washing and stocking glasses, dusting and stocking wine and gift items, completing general clean-up of all guest areas throughout the day. This can include monitoring the tasting room, restrooms, and all public areas. Assist with special experiences when scheduled. Attend out-of-the-winery tastings/events as a Bricoleur Vineyards representative, as needed. Can sometimes involve out of area travel. Assist with the packing and shipping of wine orders, wine club shipments 3 times a year, sales orders, POS orders, etc. as needed. Assist tasting room/hospitality managers, events managers, and other staff in special projects as needed. Attend and participate in regularly scheduled tasting room/hospitality staff meetings, tastings, seminars, and other team experiences as needed. Serve wine to guest in accordance with company policy and ABC regulation Keep up to date with ABC regulation and adhering to established policies and procedures regarding the handling and service of alcoholic beverages Keep up to date with Inter-state shipping regulations and adhering to established policies regarding the shipment of wine Weekends Required but schedule will change seasonally and special experiences maybe in the evenings

QUALIFICATIONS

Tasting room sales experience with 5 + years required Knowledge of wines and wine production. Commitment to excellence and high standards. Proficient on the computer (familiar with POS systems) Excellent oral communication skills. Excellent presentation skills. Ability to manage priorities and workflow. Professional appearance and demeanor. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Excellent customer service skills. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to understand and follow written and verbal instructions.

Education/Experience:

High school diploma or GED required. One to two years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL/MENTAL REQUIREMENTS

Must be at least 21 years of age Must be able to bend, squat, climb, push, stoop and crouch repeatedly Must be able to stand and walk for extended periods as required by job duties Must be able to lift up to 40 lbs. on a regular basis Coordinate multiple tasks simultaneously

Job Type:

Part-time or Fulltime Hourly:

$24/hr. - $26/hr.

Experience:

Sales:

5 + year (Required)

Wine:

5 + year (Required)

Additional Compensation:

Tips Commission on total hours worked daily sales in Tasting room Commission on club signups in Tasting room

Benefits:

Depending on Part-time or Full-time Working days: Thursdays Fridays Saturdays Sundays Mondays Hours per week: 20-30 Work includes: Evenings Weekends Holidays Paid Training Typical start time: 9-10am

Pay Frequency:

Bi-monthly Job Type:

Part-time OR Full-Time Schedule:

6-8

Hour Shifts Day Shift Holidays On Call Weekends Supplemental Pay:

Commission Pay Tips Pay:

$24.00 - $26.00 per hour Ability to

Commute:

Windsor, CA 95492 (Required)

Work Location:

In person