Technical Account Manager

Technical Account Manager at CampusPoint Technical Account Manager at CampusPoint in Medina, Washington Posted in 2 days ago.

Type:

full-time

Job Description:

We're partnering with a rapidly growing technology company that's transforming the way businesses stay connected, secure, and supported in today's fast-moving digital world. Known for its innovative solutions, collaborative culture, and exceptional client experience, this organization has built a strong reputation as a trusted leader in the IT and managed services space. This is an exciting opportunity for someone who wants to join a forward-thinking team where their work truly makes an impact, surrounded by sharp, supportive professionals who value growth, creativity, and work-life balance. If you're looking for a company that invests in its people, embraces modern technology, and offers real long-term career potential, this is the kind of opportunity that stands out. Our client is seeking a highly motivated and experienced Technical Account Manager to join our team. The ideal candidate will be responsible for managing and supporting our clients' technical needs, ensuring their satisfaction and success with our products and services.

Compensation:

$60

K/yr Availability:

Monday - Friday, 8am - 5pm

Job Duties:

Serve as the primary point of contact for technical support and account management for assigned clients. Develop and maintain strong relationships with clients, understand their business needs, and provide tailored solutions. Collaborate with internal teams to ensure timely and effective resolution of client issues. Provide technical guidance and support to clients, including troubleshooting and problem-solving. Conduct regular check-ins with clients to review their technical needs and ensure they are satisfied with our services. Assist in the development and implementation of client-specific strategies to improve their experience with our products. Stay up to date with industry trends and best practices to provide clients with the most relevant and effective solutions.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Technical Account Manager or similar role. Strong technical background with knowledge of business technology solutions, including Microsoft 365. Excellent organizational and communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple client accounts simultaneously. Familiarity with cloud portals and services. Ability to learn quickly and work independently. Experience with account management in the IT industry is a bonus. Strong customer-facing communication skills. CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.