Technical Support (Network Operations / NOC) / Associate Network

Job Requirements Cary, NC Public Trust Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Technical Support (Network Operations / NOC) /

Associate Network Engineer Location:

Cary, NC Hybrid 3 days onsite in a week (Tue, Wed, Thurs) and 2 days WFH

• (Mon and Fri).

Note:

Position requires eligibility for Public Trust clearance. Be part of a 24/7/365 operation support. Responsibilities

• Serve as the frontline expert for incoming customer service calls, performing in-depth diagnostics and troubleshooting of technical issues
• Escalate critical issues to management or specialized support teams to ensure rapid resolution and minimize customer downtime.
• Maintain continuous, transparent communication with customers, providing timely updates on ticket status, resolution timelines, and outcomes.

Required:

• 7 years' experience in technical support, customer service, or service desk operations
• Proven ability to diagnose, troubleshoot, and resolve technical issues in real time
• Exceptional communication and customer relationship management skills
• Flexibility to work across three primary shifts (Day, Swing, Midnight) as needed after training.

group id:

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