Technician II

Job Summary:

The Technician II is an experienced technical professional responsible for performing advanced maintenance, troubleshooting, repair, and installation of equipment, systems, or technology within their assigned area. This role works with minimal supervision, resolves moderately complex technical issues, and may provide guidance or support to junior technicians. The Technician II ensures work is completed safely, efficiently, and in compliance with established standards, procedures, and regulations, while contributing to continuous improvement of operations and service quality.

Duties and Responsibilities:

Inspect, operate, or test machinery or equipment to diagnose machine malfunctions. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary. Inspect equipment, structures, or materials to identify the cause of errors or other problems or defects. Get information by observing, receiving, and otherwise obtaining information from all relevant sources. Troubleshoot and determine causes of operating errors, including watching gauges, dials, or other indicators to make sure a machine is working properly. Control machine and processes using either control mechanisms or direct physical activity to operate machines or processes. Operate cranes, hoists, or other moving or lifting equipment. Conduct set-ups on Inserting and Bindery equipment. Repair machines or systems using the necessary tools. Exhibit a sense of urgency and consistently meet production goals that are set by the Mailshop Supervisor daily Consistently crosscheck quality of jobs against insert or inkjet sample and job tickets. Actively participates in the continuous improvement process for quality control, productivity, and operating procedures. Maintain a clean and safe working environment. Consistent and Reliable attendance is mandatory. All other duties as assigned.

Required Skills/Abilities:

Exemplary associate status within the organization who is willing to work as a team member Excellent communication skills Must be flexible to schedule changes as dictated by business needs

Education and Experience:

High School Diploma or equivalent 2-3 years of Printing and/or Direct Mail Machine maintenance

Physical Demands and Work Environment:

Must be able to consistently lift 50lbs Required to stand for long periods of time, bend, reach and move about the facility Required to grip twist and turn both hands for long periods of time