Technology Support Technician

PARA - Technology Support Technician jd -.pdf File View Tools Help Sign in Download Print Zoom out Zoom in Hide file header Show thumbnails Show outline Hide navigation pane

GOOSE CREEK CISD JOB DESCRIPTION

JOB TITLE:

Technology Support Technician FLSA:

Nonexempt

REPORTS TO

Director Technology Services

PAYGRADE

PSS

DEPTSCHOOL

TMS

DATE REVISED PRIMARYPURPOSE

Installation, repair, and maintenance computers and all related technology hardware and software within the District. This also includes usersupport, wiring needs for all locations, network connectivity troubleshooting and analysis.

QUALIFICATIONS

EDUCATIONCERTIFICATION • High school diploma or GED • Industry Certification in one the following specializationsrequired. o Microsoft Certified IT Professional - Enterprise Desktop Administrator o Microsoft Certified IT Professional - Enterprise Desktop Support Technician o CompTIA A+ Certification o Cisco Telephone Certification o CCTV Certification o BICSI or Levitron Cabling Certification o Options Certification

SPECIALKNOWLEDGESKILLS

Experience with technology hardware and software, and basic network operations; ability to meet and work with people in a positive, friendly, and helpful manner;skilled in organizational and time management. Sensitivity and flexibility in working with adults and students. Ability to speak Spanish desired but not required.

EXPERIENCE

- years related experience

Driving:

Valid Texas driver's license and be insurable.

MAJOR RESPONSIBILITIES ANDDUTIES

. Provide dedicated technology support to the districtstudents, faculty, and staff. . Keep track technology equipment that are in and out warranty, and coordinate repairs. . Provide consistent application and implementation all hardware and software. . Provide assistance to technology users when software or hardware problems occur. . Provide first levelsupport training to technology users. This would include how to turn the computers on, connect to the network and devices, and how to bring up applications. . Provide users with optimalsystem performance and reduce technology repair needs by regularly performing preventativemaintenance. . Support and maintain all technology and peripherals such as monitors, projectors,scanners, cameras, printers, telephones, etc. . Schedule and complete work order requests and update status for each. . Oversee and perform continuous monitoring equipment for immediate discovery malfunctions and inaccurate operation and programming, during assigned shift. . Prepare technical data and specificationsfor inclusion in equipment installation, maintenance and operational publications and training material.

GOOSE CREEK CISD JOB DESCRIPTION

Technology Support Technician . Evaluate equipment performance. Prepare reports including recommendations for design and operational improvement the equipment. . Provide technology wiring support, including installation and repair cabling, and basic network connectivity troubleshooting. . Work with district contractorsto ensure the proper operation district technology systems and installation of new systems. . Maintain and update district access control system. . Mandatory training and certification in job duties will be required. . All other duties as assigned.

EQUIPMENTUSED

File Servers, Computers, Switches, Laptops, Wireless Access Points, Printers, Copy Machines,Network Testing Equipment, Scanners, Wiring Components, Security Cameras, Projectors, Televisions, Telephones, Hand Tools, Power Tools, Electrical Meters and Test Equipment, Motor Vehicle, Gate Controllers, Door Security Hardware, Access control systems

WORKINGCONDITIONS

STANDARDSOF

PROFESSIONAL CONDUCT

As an employee Goose Creek CISD, I will follow Board Trustees Policies DH (Local) and DH (Exhibit), the GCCISD Employee Handbook, assigned department handbook, and all local,state, and federal laws and policies.

MENTALDEMANDS

Concentration, communication, interpretation skills,reasoning, understanding verbal instructions, analyzing, memorizing,reading, coordinating, computing, instructing, and emotional control.

PHYSICALDEMANDS

Lifting (moderate), carrying (moderate),sitting,standing, kneeling, walking,stooping, reaching,repeated bending, repetitive hand motions, hearing,speech, climbing, and operation a motor vehicle.

ENVIRONMENTALDEMANDS

Mostly inside working conditions, occasional outside working conditions, and working around electrical devices. The above statements are intended to describe the general purpose and responsibilities assigned to the job and are not intended to represent an exhaustive list all responsibilities, duties, and skillsthat may be required. Approved by ImmediateSupervisor Date Reviewed by Human Resources Director Date Received by Employee Date

Original:

Employee Personnel File xc: Immediate Supervisor Employee Goose Creek Consolidated Independent School Districtis an EqualOpportunity Employer and Educator who fully and actively supports equal accessfor all people, regardless race, color,religion, gender, age, national origin, veteran status, disability or genetic information. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunityinvestigation. Displaying PARA - Technology Support Technician jd -.pdf.