Must Have Technical/Functional Skills

• CCIE (Enterprise Infrastructure / Wireless / Security) strongly preferred; CCNP-level candidates with exceptional domain depth considered
• Deep, hands-on expertise in Cisco Network (Wired / Wireless) OR Cisco Security Products (Firewall, ISE and related security portfolio)
• Proven experience working with Cisco TAC on Tier 2 / Tier 3 customer escalations
• Ability to critically review, rate and provide structured, actionable feedback on technical products
• Hands-on scripting experience (Python, Bash, TCL or similar) for validation, testing and automation
• Familiarity with AI assistants (Claude, Codex) — trainable for strong SMEs as part of onboarding Roles & Responsibilities We are looking for Cisco-certified subject matter experts (SMEs) who will operate at the intersection of deep networking / security expertise and applied AI.

In this role, you will evaluate AI-generated technical outputs, rate product quality, provide expert feedback, and directly contribute your domain knowledge to strengthen and remediate the underlying AI models. This is a unique opportunity for seasoned Cisco engineers to shape next-generation AI products — we will train qualified SMEs on the AI tooling and depute them into the product engineering pipeline

• Domain Expertise (SME): Serve as an SME across Cisco Network (Wired / Wireless) and/or Cisco Security Products (Firewall, ISE and related security portfolio), providing authoritative technical judgment.

AI Product Review & Rating:

Review and rate AI-developed products and outputs for technical accuracy, completeness and real-world applicability; provide structured, actionable feedback.

Model Enrichment & Remediation:

Contribute domain knowledge to improve the AI model — identify gaps, correct erroneous outputs and drive remediation to continuously raise product quality.

TAC-Grade Problem Solving:

Apply hands-on troubleshooting experience equivalent to Tier 2 / Tier 3 TAC support, ensuring AI outputs meet escalation-level customer standards.

Scripting & Automation:

Use scripting to validate, test and automate evaluation workflows and reproduce technical scenarios.

AI-Assisted Engineering:

Work with modern AI development assistants such as Claude and Codex to review, generate and refine technical content (training provided). Generic Managerial Skills, If any Program Management kills

Salary Range:

$80,000 - $120,000 a year #

LI-CM2 TCS

Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & ; Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.