Mid-Level Decision Science Analyst

• Why USAA?
• At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values
• honesty, integrity, loyalty and service
• define how we treat each other and our members. Be part of what truly makes us special and impactful.
• The Opportunity
• As a dedicated Mid-Level Decision Science Analyst, you will join the Claims Actuary & Analytics community supporting Service, Quality, and Operational Performance initiatives across the Claims organization.

In this role, you will partner closely with Claims business leaders to deliver actionable insights that drive operational excellence, efficiency, and improved member experience outcomes. This position focuses on translating complex data into clear, decision‑ready insights across a range of domains including scorecard analytics, digital and omnichannel performance, contact center, and quality. You will play a key role in supporting strategic commitments and enabling "insight‑to‑action" recommendations that influence enterprise outcomes. We offer a flexible work environment that requires an individual to be

• in the office 4 days per week.
• This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Plano, TX, or Tampa, FL. Relocation assistance is
• not•available for this position.

• What you'll do:
• + Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

+ Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. + Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. + Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management. + Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. + Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). + Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. + Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. + Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. + Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• What you have:
• + Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). + Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. + Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in

SQL, SAS, BI

tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• What sets you apart:
• + Experience supporting P&C Claims analytics (Auto and/or Property) + Strong analytical and problem‑solving skills with the ability to develop effective solutions + Experience working with scorecard analytics for service/quality OR Experience analyzing digital, workforce or contact center data + Proficiency in SQL and experience working with Snowflake or similar data platforms + Strong communication and presentation skills, including the ability to translate complex analysis into clear, business‑friendly insights + Demonstrated ability to influence business partners and support data‑driven decision making + Experience working with large, complex data sets and identifying opportunities to improve analytical rigor and capabilities + US military experience through military service or a military spouse/domestic partner •Compensation range:•The salary range for this position is: $93,770•$168,790 •.
• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

• Compensation:

• USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

• Benefits:

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

• If you are an existing USAA employee, please use the internal career site in OneSource to apply.
• Please do not type your first and last name in all caps.
• _Find your purpose. Join our mission._
• USAA is unlike any other financial services organization.

The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself

• you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer
• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA
• Notice at Collection (https://statmcstg.

usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer

• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.