Wage is dependent upon experience! This position serves as the primary site-level resource for ERP user support, training, troubleshooting, business process guidance, and system adoption. The ideal candidate is a customer-focused problem solver who enjoys working directly with users, improving processes, and helping teams maximize the value of ERP technology.

Position Summary:

An ERP Support Specialist, you will act as the first point of contact for end users, related to Infor SyteLine ERP System. You will work closely with Operations, Manufacturing, Engineering, Materials, Quality, and corporate teams to ensure employees are properly trained, business processes are executed effectively, and system issues are resolved in a timely manner. This role is highly visible and requires strong communication skills, a service-oriented mindset, and the ability to build relationships across multiple departments.

Responsibilities:

• Maintain, support, and optimize Infor CSI (SyteLine), Infor Factory Track, and integrated system environments.
• Experience supporting ERP users in a manufacturing or operational environment.
• Develop and modify ERP customizations using .NET and C#; build and update forms, IDOs, and DataViews within SyteLine.
• Write, maintain, and optimize Microsoft SQL Server queries, functions, and stored procedures.
• Strong functional support experience, including troubleshooting system and process-related issues.
• Ability to serve as the first point of contact for ERP user questions and support requests.
• Experience developing training materials, work instructions, and end-user documentation. Comfortable delivering training sessions and coaching users on system processes and best practices.
• Ability to identify issues, escalate when necessary, and follow through to resolution.
• Provide day-to-day functional support and troubleshooting for plant personnel.
• Assist users with transaction processing, reporting, inventory, production, planning, and workflow-related issues.
• Diagnose user-reported issues and escalate complex technical problems to Corporate Infor SyteLine Support.
• Conduct ERP training sessions for new hires and existing employees.
• Train and support all users in new functionality, system updates, and process changes.
• Promote ERP best practices and consistent system usage across all facilities.
• Provide guidance on ERP transaction accuracy and process compliance.
• Partner with department leaders to identify opportunities to improve operational efficiency.
• Help ensure system usage aligns with corporate standards and business requirements.
• Provide feedback on system functionality and identify opportunities for improvement.
• Assist with data validation and quality improvement initiatives.
• Support standardization of processes and best practices across Hurtt Fabricating operations.
• Collaborate with Operations, Manufacturing, Engineering, Supply Chain, Quality, and IT departments.

Skills & Competencies :

• Strong problem-solving and analytical skills.
• Excellent communication, interpersonal, and customer service skills.
• Advanced Microsoft Excel skills.
• Training, facilitation, and presentation capabilities.
• Ability to build relationships with users across all levels of the organization.
• Strong organizational and time management skills.
• Process improvement mindset with a focus on user adoption and operational effectiveness.
• Ability to work independently while supporting multiple departments and facilities.
• Strong understanding of manufacturing operations and business processes.
• Self-motivated with strong organizational, prioritization, and ownership traits.

Qualifications:

• Associate or Bachelor's Degree in one of the following: Information Technology or Computer Science is preferred. Relevant experience may be considered in lieu of formal education.
• Experience 2+ years of experience in manufacturing, operations, supply chain, or production environments. Supporting ERP systems and end users in a manufacturing setting.
• Troubleshooting business process and system issues.
• Developing training materials and delivering user training.
• Supporting ERP implementations, upgrades, or system enhancements preferred.

Pay:

From $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Infor SyteLine ERP Systerm:

4 years (Preferred) Ability to

Relocate:

Marceline, MO 64658: Relocate before starting work (Preferred)

Work Location:

In person