(Raritan, NJ, 08869) | 08/24/26 Job Description • Lead the IT Application team providing
S/4 HANA
functional support for Business teams on production issues within the MAKE business function (Plant Maintenance, Quality Management, and Production Planning and Execution). Work closely with business stakeholders and operations. • Provide functional expertise in troubleshooting Support Incidents and Service Requests; ensure resolutions meet defined SLAs. Coordinate and collaborate with business, product, development, integration, and Basis teams to resolve issues. • Monitor application and integration errors; maintain strong understanding of
SAP S/4HANA
messaging and AIF monitoring frameworks to proactively detect, triage, and route issues. • Review built solutions and incoming enhancements before production deployment; ensure support teams receive continuous knowledge transfer and up-to-date runbooks. • Mentor and coach junior consultants; organize formal knowledge-transfer sessions and maintain the knowledge base / runbooks.