ERP Systems Analyst About the Role A well-established, growing manufacturer is seeking an ERP Systems Analyst with Epicor experience to support day-to-day ERP and end-user needs. This role starts with a mix of ERP/helpdesk support and general IT support, then grows into a more ERP-focused position as you ramp up. This is a great opportunity for someone who enjoys troubleshooting, working directly with users, documenting solutions, and becoming a go-to resource for an ERP environment. What You'll Do Provide Tier II support for end users across ERP and general IT issues (hardware/software/account access) Respond to and resolve helpdesk/ERP tickets; document issues, fixes, and processes Install/configure standard hardware and software Support onboarding/offboarding (account setup, permissions, access) Troubleshoot Epicor issues and support users with dashboards/queries/workflows Assist with testing, upgrades, and small-to-mid IT/ERP projects Create/maintain user-friendly documentation and deliver end-user guidance as needed Coordinate with internal teams and vendors for escalations and enhancements What We're Looking For Required 2+ years of Epicor ERP experience 1-2 years of IT support / helpdesk experience Strong communication skills and a customer-service mindset Working knowledge of Windows and Microsoft 365 Strong attention to detail and ability to troubleshoot methodically Preferred Strong Excel skills Experience with reporting/tech tools such as SQL, Crystal Reports, or C# (nice to have) Apply today for immediate consideration! Not ready to apply? Reach out to one of our IT recruiters at ITjobs@jfcglobal.com or (717) 761-8095 for a confidential conversation about your job search. With over 50 years in business, JFC Global, the largest locally owned and operated niche recruiting company, has built well-established relationships with technical hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. Not only are all conversations confidential, but you have complete control of where your resume goes- we only send it to clients after discussing it with you and obtaining your permission. Our recruiters are career consultants who live, work and play in south central PA! Learn more about how to benefit from these local connections and view our permanent and contract jobs at www.jfcglobal.com or on our social media platforms. W2 only EOE Similar IT Jobs That May Interest You Browse Other IT Jobs