A Salesforce or CRM Developer works technically Customer Relationship Management (CRM) software, which refers to technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Salesforce is the most commonly used CRM software.
at Carrington in Boise, Idaho, United States Job Description Come join our amazing team and work remotely from home!
JOB SUMMARY
: As a CRM Developer II, you will be responsible for collaborating with business unit partners and IT peers to provide technical support in the design, development, implementation, and ongoing administration of the company's Zendesk Customer Relationship Management (" CRM ")/customer support solution. Works under the general direction of senior team members and Servicing leadership. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved starting salary range for this role is $85,000 to $115,000 a year.
WHAT YOU'LL DO
+ Serve as a CRM technical contributor and administrator for Carrington's Zendesk customer support platform (Support, Guide, Chat/Messaging, Talk, and Explore). + Provide Zendesk technical guidance to business partners, end users, and the Project Management Office ( PMO ) on assigned initiatives. + Participate in business planning sessions addressing Zendesk enhancements, integrations, and day-to-day operational issues. + Work with business management and the PMO on the planning of new Zendesk configurations and changes to existing workflows. + Assist with system design activities and business/system impact analysis for initiatives that introduce, modify, or upgrade Zendesk applications. + Provide technical support in the development and implementation of Zendesk integration efforts with other enterprise applications, using Zendesk APIs and webhooks. + Support workflow analysis and process improvement activities that affect Zendesk applications. + Design, configure, test, and deploy changes to Zendesk fields, forms, triggers, automations, macros, views, and dashboards. + Help maintain Zendesk configuration to align with corporate strategy and business unit needs. + Develop custom Zendesk (Explore) reports and dashboards requested by the business lines. + Follow Carrington's SDLC practices, methodologies, and change control policy in the development and rollout of Zendesk changes. + Assist with administering Zendesk security roles, groups, and user permissions across assigned business lines. + Provide system administration support for Zendesk applications, including researching and troubleshooting issues, replicating problems in the test/sandbox environment, and coordinating fixes and upgrades. + May develop end-user documentation, including To view full details and how to apply, please login or create a Job Seeker account
