ServiceNow Developer - Service Mapping & CMDB

job summary: Role Description This position will be responsible for the configuration and development of the ServiceNow platform. The primary focus of this role is IT Operations Management (ITOM) with a deep technical focus on Service Mapping, the Configuration Management Database (CMDB), and the Common Service Data Model (CSDM). While this is the core focus, this position will also be assigned work on other ServiceNow modules where applicable.

location:

Charlotte, North Carolina job type: Permanent salary: $135,000 - 165,000 per year work hours: 9am to 5pm education: Bachelors responsibilities: Role Objectives Configures and develops the ServiceNow platform based on business requirements, focusing heavily on CMDB architecture and automated Service Mapping.

Partners with the ServiceNow Architect and business stakeholders to implement and maintain a robust CSDM framework, transforming business requirements into a viable, scalable solution.

Configures, troubleshoots, and maintains ServiceNow Discovery and Service Mapping patterns, ensuring accurate visibility into our underlying infrastructure and business services.

Implements integrations with other Client systems/applications using API, Integration Hub, MID Servers, and other integration methods to enrich CMDB data.

Manages Update Set creation and migration. Performs code promotion between environments, following the Client Global IT Change Management process.

Performs unit testing prior to turning the solution over for User Acceptance Testing (UAT).Creates and maintains technical documentation regarding CMDB health, mapping logic, and system architecture.

qualifications:

Qualifications and Skills 5+ years of ServiceNow development experience, with at least two years of dedicated, hands-on experience in Service Mapping, CMDB, and CSDM implementation. Strong understanding of IT infrastructure (servers, networks, databases, cloud resources) to effectively troubleshoot Service Mapping and Discovery issues. Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules. Knowledge of Agile development methodologies. Experience working in a highly regulated or global setting (financial services experience is a plus). ServiceNow Certifications required (e.g., Certified System Administrator [CSA], Certified Application Developer [CAD], or Certified Implementation Specialist [CIS] - Service Mapping/Discovery). Excellent communication skills (both written and verbal) with the ability to explain complex data models to non-technical stakeholders. Strong analytical and problem-solving skills. Ability to quickly learn new concepts and functionality.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. job detailssummary$135,000 - $165,000 per yearpermanentbachelor degreecategorycomputer and mathematical occupationsreference1331320job details job summary: Role Description This position will be responsible for the configuration and development of the ServiceNow platform. The primary focus of this role is IT Operations Management (ITOM) with a deep technical focus on Service Mapping, the Configuration Management Database (CMDB), and the Common Service Data Model (CSDM). While this is the core focus, this position will also be assigned work on other ServiceNow modules where applicable.

location:

Charlotte, North Carolina job type: Permanent salary: $135,000 - 165,000 per year work hours: 9am to 5pm education: Bachelors responsibilities: Role Objectives Configures and develops the ServiceNow platform based on business requirements, focusing heavily on CMDB architecture and automated Service Mapping.

Partners with the ServiceNow Architect and business stakeholders to implement and maintain a robust CSDM framework, transforming business requirements into a viable, scalable solution.

Configures, troubleshoots, and maintains ServiceNow Discovery and Service Mapping patterns, ensuring accurate visibility into our underlying infrastructure and business services.

Implements integrations with other Client systems/applications using API, Integration Hub, MID Servers, and other integration methods to enrich CMDB data.

Manages Update Set creation and migration. Performs code promotion between environments, following the Client Global IT Change Management process.

Performs unit testing prior to turning the solution over for User Acceptance Testing (UAT).Creates and maintains technical documentation regarding CMDB health, mapping logic, and system architecture.

qualifications:

Qualifications and Skills 5+ years of ServiceNow development experience, with at least two years of dedicated, hands-on experience in Service Mapping, CMDB, and CSDM implementation. Strong understanding of IT infrastructure (servers, networks, databases, cloud resources) to effectively troubleshoot Service Mapping and Discovery issues. Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules. Knowledge of Agile development methodologies. Experience working in a highly regulated or global setting (financial services experience is a plus). ServiceNow Certifications required (e.g., Certified System Administrator [CSA], Certified Application Developer [CAD], or Certified Implementation Specialist [CIS] - Service Mapping/Discovery). Excellent communication skills (both written and verbal) with the ability to explain complex data models to non-technical stakeholders. Strong analytical and problem-solving skills. Ability to quickly learn new concepts and functionality.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.