Analyst Programmer (CRM Developer)

Analyst Programmer (CRM Developer) 4.2 4.2 out of 5 stars 1500 S.W. Jefferson, Corvallis, OR 97331 $7,187

• $11,400 a month
• Full-time Oregon State University 757 reviews $7,187
• $11,400 a month
• Full-time Analyst Programmer (CRM Developer) Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details.

To ensure full consideration, applications must be received by May 19, 2026. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants. Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position. Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE

If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties. Typically, the starting salary is at the lower end of the salary range. The interview process will consist of one round of virtual interviews, followed by a second round on campus for finalists.

For additional information please contact:

David Jackson, d.jackson@oregonstate.edu Accommodation and/or

Accessibility Requests:

Please reach out to the Search Chair with any requests or questions for accommodation and/or accessibility relating to the interview process. Alternatively, requests may be directed to the Office of Equal Opportunity and Access at (541) 737-3556. We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at employee.relations@oregonstate.edu . Position Details Position Information Department Ext Computer Svc Admin (TEX) Classification Title Analyst Programmer Job Title Analyst Programmer (CRM Developer) Appointment Type Classified Staff Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Employment Category Regular Job Summary This recruitment will be used to fill one full-time Analyst Programmer ( CRM Developer), competency level 3, position for the Division of Extension and Engagement's Technology Unit at Oregon State University ( OSU ). This Analyst Programmer is a team member of the Division of Extension and Engagement's Technology Unit and reports to the division's Information Technology Manager. This position provides leadership for the Customer Relationship Management (CRM) Salesforce efforts within the division and provides consultation and guidance for non-credit CRM uses campus wide. This CRM developer collaborates closely with the division's Communications and Marketing team and the OSU CRM and Salesforce development community. This individual proactively reviews data, CRM processes and platform functions for quality and alignment to business needs, recommends changes to leadership, and implements changes. The CRM platform is the core system for digitally tracking engagements with customers as well as to continually advertise Extension's learning resources and options to them. This position is responsible for ensuring the tools and practices comply with university, state and federal guidelines. In order to remain knowledgeable about the expanding and evolving business needs across the division, this CRM developer maintains rapport with division professionals throughout various levels of the organization statewide. The CRM developer meets independently with decision makers, offering consultation and guidance regarding the types of data to store to the CRM and how to promote applicable data hygiene practices. In response to the business needs assessments that are completed, this individual collaboratively designs, develops, tests, and maintains a CRM system that increases the public's access to and engagement with educational resources and information from the division, including OSU Extension Service programs, projects and initiatives and OSU Professional and Continuing Education (PACE). This CRM developer provides excellent and empathetic customer service while engaging in culturally appropriate and inclusive communication. This individual serves broad and diverse groups and provides services that are accessible and inclusive. About the Division of Extension and Engagement (division): The Division of Extension and Engagement (division) is core to Oregon State University's mission. The division helps create real solutions and positive impact across Oregon and beyond. The division is aligned under the leadership of the Vice Provost for Extension and Engagement. To learn more about our division and its core units and initiatives, visit the division's website . The division has built the capacity and expectation for employees to use digital communications and technologies in the modern-day workplace. This reflects our demonstrable commitment to using digital communications tools and changing technologies as a primary way to raise Oregonian's awareness of and engagement with our organization, programs and resources. Oregon State University strives to ensure that all educational programs, services, activities, and materials we offer to the public are identified, developed, delivered, and evaluated in an accessible, inclusive, equitable, and socially just manner. OSU division's educational programs, services, activities, and materials are available to all people. OSU division prohibits discrimination in all its programs, services, activities, and materials. All employees are responsible for and expected to comply with Civil Rights obligations and actively work to expand access to all eligible populations. About the University Information and Technology Unit ( UIT ): The University Information and Technology (UIT) is the digital architect of OSU's brick and pixel future, igniting measurable transformation with urgency and transformation across the university. To learn more about UIT, visit website . All OSU IT team members are expected to meet the following commitments:

AI Statement:

OSU IT embraces the transformative potential of artificial intelligence (AI) to drive innovation, enhance efficiency, and create meaningful impact across our teaching, research, and administrative functions. As a member of the OSU IT community, the person in this position is expected to thoughtfully engage with AI tools and practices, champion their ethical and responsible use, and actively contribute to the development of AI-driven solutions that uphold our institutional values and advance the university's mission.

Data Statement:

OSU IT commits to deliver data as a strategic working asset and to enable data informed decision making across

OSU. OSU IT

leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.

Security Statement:

Proactively securing and protecting OSU's digital assets and information systems is crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

Top 1.4% university in the world More research funding than all public universities in Oregon combined 1 of 3 land, sea, space and sun grant universities in the U.S. 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties 7 cultural resource centers that offer education, celebration and belonging for everyone 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates 35k+ students including more than 2.3k international students and 10k students of color 217k+ alumni worldwide For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

• Free confidential mental health and emotional support services, and counseling resources.

Retirement savings paid by the university. A generous paid leave package, including holidays, vacation and sick leave. Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life. Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU. Key Responsibilities 60%

• Design and develop CRM practice Collaborate with division colleagues, stakeholders, and users to assess, define, and document business needs and requirements for using the supported CRM system (currently Salesforce) in our organization's engagement and marketing efforts.

Execute plans as outlined to meet business needs. Design, develop and improve configurations and content in Salesforce and Marketing Cloud forms and interfaces to correct defects, accommodate the changing needs of the business, or comply with legal/regulatory responsibilities of the institution. Manage the division's forms and interfaces as required by the governance model for the university's shared Salesforce environment. Administer and report on data security, groups, objects, and applications as needed. Collaboratively design, develop and maintain custom applications and integrations using the configuration capabilities inherent to Salesforce and supplemented with supported technologies such as Apex and Visual Force as needed to meet the desired outcome. Consult with users on the deployment of system modifications to determine appropriate action. Provide system administration for Salesforce, Amazon Web Services and related systems. Assist with journey development and management. Work with the division's communication and marketing team to develop, implement, and test journeys and their components. Follow industry best practices, coding standards, and responsive design techniques with an emphasis on usability and accessibility. Organize and execute multiple projects/tasks; re-prioritize when issues arise to ensure a timely response. Evaluate inclusivity of customer facing systems under purview. Work with the division's Access, Compliance, and Inclusive Innovation unit using data to identify accessibility and inclusive deficiencies. Design and recommend CRM platform and process changes to senior leadership that will enable the organization to achieve strategic priorities and more effectively engage Oregonians using digital tools and methods. Develop metrics, data, and reports to inform division leadership. Contribute information to the university's leadership for university-wide policies pertaining to non-credit CRM engagements. Provide leadership and coordination for other employees within the team and division working on CRM related tasks, including student employees.

This includes:

coordinating and prioritizing development efforts providing quality control (review and approval) of changes for the development lifecycle identifying and facilitating training needs around CRM and developing best practices serving as point of contact with CRM and related vendors for roadmaps, changes and issues assisting supervisor with the planning and communicating of CRM practices to leadership and users 20%

• User support, documentation, and training Design and conduct tests of Salesforce systems and processes to ensure usability, accessibility, data integrity, and data quality requirements are met.

Create and maintain documentation of Salesforce design, workflows, and data integrations. Develop, deliver and support user documentation and training for the division's use of Salesforce-based tools. Provide direct support for the use of Salesforce and related systems to colleagues who have varying technical abilities via face-to-face, phone, email, or online communication tools. Participate as a member of the Extension and Engagement's units: Technology Unit, Communications and Marketing, and PACE; the University Information and Technology; and the Salesforce teams. 10%

• Salesforce community development Assist other OSU Salesforce developers with hands-on expert level assistance in technical areas related to the Salesforce environment, including participation in code reviews for ongoing projects to ensure high quality coding practices.

Provide design and architectural strategy input for university-wide CRM success. Support the OSU Salesforce community by assisting with onboarding and training new community developers, participating in preliminary code reviews, and performing regular permissions reviews. 5%

• Professional development and service Attend professional workshops and meetings to improve skills, expand knowledge, remain current with changing technology, and network with others in the profession. Provide service to the university and the land grant system by working on unit, division, university, regional or national committees and projects. 5%
• Other Perform other duties/projects as assigned.

Complete all required university training courses and the division's civil rights training session(s). Contribute to a welcoming and respectful workplace environment. What We Require This classification requires a basic foundation of knowledge and skills in systems analysis and related programming support functions generally obtained by a bachelor's degree in computer science, or an equivalent amount of training and applied experience. What You Will Need Effective written, verbal and interpersonal communication skills. Able to engage and communicate successfully and inclusively, with broad and diverse audiences in a professionally and culturally responsible manner. Demonstrated ability to work independently with minimal supervision, engage with customers to gather and document requirements, manage competing priorities, and plan, execute, and deliver work end-to-end. Ability to work effectively in a team environment. A commitment to collaborative and respectful learning and working environments that are safe, inclusive, and welcoming. Experience considering the impact of decisions on improving system access for broad and diverse communities and stakeholders. Ability to incorporate business requirements into the formulation of technical design. Experience programming database driven applications and web-based technologies. This includes writing clean/readable code, and writing documentation in iterative development practices. Experience with version control systems (Git, GitHub, SVN). Experience with object-oriented programming and event-driven architectures, demonstrated through Apex, Java, or similar languages. Experience developing, configuring, and administering solutions on the Salesforce platform or similar, including a mix of declarative tools (flows, objects, reports) and programmatic components (Apex, Lightning). This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per

University Standard:

05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. What We Would Like You to Have Minimum of two (2) years' experience developing and/or administration in Salesforce or similar CRM platform. Familiarity with Apex, Salesforce data models, Experience Cloud, Lightning Web Components (LWC), SOQL query language, automations like Flows, and common data integration patterns. Experience with Salesforce configuration and optimization techniques, reports and dashboards. Experience programming using

SOQL, SOSL

HTML, CSS, XML, jQuery, JSON, SQL. Experience with Drupal or other Content Management Systems. Experience using APIs to effectively push and pull data between systems. Familiarity with digital marketing tools used with CRM platforms, such as Marketing Cloud or other email marketing platforms.

Cybersecurity/privacy:

Exp using/incorp privacy controls in alignment with Marketing tools and workflows in an Enterprise environment. Working Conditions / Work Schedule Flexibility to work occasional non-standard hours (evenings and weekends) for code deployments and fixes, coordinating with supervisor to adapt work schedule to address business needs. The primary work location for this position is the OSU Division of Extension and Engagement's Technology Unit on OSU's campus in Corvallis, Oregon. Travel This position may require occasional business travel for professional development (e.g., conferences). This position may require occasional business travel to other OSU locations, including OSU controlled properties throughout Oregon to engage with colleagues, stakeholders, and end users. Physical Requirements This position will experience prolong periods sitting at a desk, using a computer and performing detailed tasks. Pay Method Salary Pay Period 1st through the last day of the month Pay Date Last working day of the month Min Salary $7187 monthly Max Salary $11400 monthly Link to Position Description https://jobs.oregonstate.edu/position_descriptions/68849 Posting Detail Information Posting Number

P05646CT

Number of Vacancies 1 Anticipated Appointment Begin Date 07/06/2026 Anticipated Appointment End Date Posting Date 05/11/2026 Full Consideration Date 05/19/2026 Closing Date 05/26/2026 Indicate how you intend to recruit for this search Competitive / External

• open to ALL qualified applicants Special Instructions to Applicants To ensure full consideration, applications must be received by May 19, 2026.

Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants. Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position. Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE

: If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties. Typically, the starting salary is at the lower end of the salary range. The interview process will consist of one round of virtual interviews, followed by a second round on campus for finalists.

For additional information please contact:

David Jackson, d.jackson@oregonstate.edu Accommodation and/or

Accessibility Requests:

Please reach out to the Search Chair with any requests or questions for accommodation and/or accessibility relating to the interview process. Alternatively, requests may be directed to the Office of Equal Opportunity and Access at (541) 737-3556. We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at employee.relations@oregonstate.edu . Supplemental Questions