JOB SUMMARY

The ServiceNow Developer will be responsible for designing, developing, integrating, and enhancing ServiceNow solutions across multiple platform modules while delivering modern user experiences and enterprise workflow automation capabilities. This role requires strong hands-on development expertise, integration experience, and knowledge of ServiceNow platform best practices. The ideal candidate will possess deep ServiceNow development skills, experience building complex integrations, and exposure to AI-enabled solutions, including Agentic AI and ServiceNow Now Assist capabilities.

KEY RESPONSIBILITIES

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities across multiple modules.
• Develop scalable, secure, and maintainable ServiceNow solutions aligned with business and technical requirements.
• Design and implement integrations between ServiceNow and third-party enterprise applications using REST APIs, SOAP APIs, Integration Hub, and related technologies.
• Create and enhance modern user experiences using ServiceNow platform capabilities and UI frameworks.
• Develop and maintain ServiceNow customizations including: o Client Scripts o Business Rules o Script Includes o UI Policies o UI Actions o Flow Designer Components
• Configure and automate business workflows, approvals, notifications, and service delivery processes.
• Troubleshoot and resolve complex ServiceNow platform, integration, and workflow issues.
• Collaborate with business stakeholders, architects, developers, and platform administrators to define and implement solutions.
• Ensure adherence to ServiceNow development standards, governance policies, and platform best practices.
• Participate in requirements gathering, solution design, technical documentation, testing, deployment, and support activities.
• Support Agile delivery processes including sprint planning, backlog refinement, development, testing, and release activities.
• Evaluate and implement AI-enabled workflow automation opportunities within the ServiceNow platform.
• Contribute to enterprise automation, digital transformation, and service management initiatives.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
• Strong hands-on ServiceNow development experience across multiple ServiceNow modules.
• Proven expertise designing and implementing ServiceNow integrations with third-party enterprise applications.
• Strong experience with: o REST APIs o SOAP APIs o Integration Hub o Web Services
• Hands-on experience creating modern ServiceNow user experiences and interfaces.
• Strong proficiency in: o Client Scripts o Business Rules o Script Includes o Flow Designer o ServiceNow Scripting
• Strong understanding of ServiceNow architecture, development standards, and platform best practices.
• Experience troubleshooting and resolving complex technical issues.
• Ability to work independently and manage multiple priorities in fast-paced environments.
• Strong analytical, problem-solving, and communication skills.
• Experience supporting enterprise-scale ServiceNow implementations.
• Familiarity with Agile development and delivery methodologies.

PREFERRED QUALIFICATIONS

• Experience with Agentic AI solutions within ServiceNow or other enterprise platforms.
• Experience leveraging ServiceNow Now Assist capabilities.
• Experience implementing AI-driven workflow automation solutions.
• Experience with Generative AI integrations and intelligent automation technologies.
• Experience supporting large-scale enterprise digital transformation initiatives.
• Knowledge of ITSM, ITOM, HRSD, CSM, SPM, or other ServiceNow modules.
• Experience designing reusable ServiceNow components and automation frameworks.
• Familiarity with cloud-based enterprise platforms and modern application architectures.
• Experience working in highly regulated enterprise environments.

CERTIFICATIONS

• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Certified Application Developer (CAD) preferred.
• ServiceNow Certified Implementation Specialist (CIS) preferred.
• ServiceNow Certified Integration Specialist (Preferred).
• ServiceNow Micro-Certifications related to Flow Designer, Integration Hub, or AI capabilities are a plus.
• Agile or Scrum Certification preferred.

TECHNICAL SKILLS

• ServiceNow Development
• ServiceNow Integrations
• REST APIs
• SOAP APIs
• Integration Hub
• Client Scripts
• Business Rules
• Script Includes
• Flow Designer
• UI Policies
• UI Actions
• ServiceNow Scripting
• Workflow Automation
• ServiceNow Architecture
• Modern User Experience Design
• Enterprise Application Integration
• Agile Methodology

PREFERRED SKILLS

• Agentic AI
• ServiceNow Now Assist
• AI-Driven Workflow Automation
• Generative AI
• Intelligent Automation
• Digital Transformation
• ITSM
• ITOM
• HRSD
• CSM
• SPM
• Enterprise Platform Development

MANDATORY SKILLS

• ServiceNow Development.
• ServiceNow Multi-Module Experience.
• REST and SOAP Integrations.
• Integration Hub.
• Client Scripts.
• Business Rules.
• Script Includes.
• Flow Designer.
• ServiceNow Platform Best Practices.
• Enterprise Application Integration.
• Troubleshooting and Problem Resolution.
• Agile Delivery Methodologies.