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North Bay Distribution Inc.
Chief Technology Officer Fractional
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What they do
A Chief Technology Officer manages and directs technical operations and development at the highest level. Responsible for implementing technologies within an organization that will enhance product development. Establishes an organization's technical strategy and leads all aspects of technological development. Advises other executive leaders of technologies that may improve the efficiency and effectiveness of their departments.
$164,297 / year median in California
+3% projected growth
Job Description
Chief Technology Officer Fractional North Bay Distribution Inc. - 3.0 Vacaville, CA Job Details Contract $96,000 - $180,000 a year 13 hours ago Qualifications Systems integration Coaching Software implementation Employee relationship building Enterprise solutions implementation E-commerce Team development Bachelor's degree Integration Platforms (Enterprise solutions) Mentoring Vendor relationship management Master of Business Administration Implementing IT solutions Staffing management SAP EWM Senior leadership Managing tech infrastructure teams Full Job Description About North Bay Distribution North Bay Distribution (NBD) is a full-service third-party logistics (3PL) provider headquartered in Vacaville, California. Founded in 1970, NBD has built a 50+ year track record of advanced and reliable omnichannel fulfillment for eCommerce, retail, FBA, and FBM brands. With over 1 million square feet of warehouse space and 200-1000 employees, NBD delivers end-to-end supply chain solutions including DTC fulfillment, B2B wholesale distribution, Amazon FBA/FBM services, kitting and assembly, reverse logistics, and cross-border services. The company leverages advanced robotics, WMS integrations with Amazon, Shopify, Wayfair, and EDI platforms, and a centralized technology platform to drive operational efficiency and customer satisfaction. Position Summary North Bay Distribution is seeking an experienced Fractional Chief Information Officer to lead the company's information systems and technology operations with a primary focus on Warehouse Management System (WMS) optimization and people management. This role will serve as the senior information systems leader, ensuring the technology that powers NBD's 24/7 warehouse operations is reliable, scalable, and aligned with business goals — while simultaneously building, developing, and leading the internal IT and systems teams that keep operations running. As a fractional executive, you will work part-time (15-30 hours/week) but function as a full strategic partner to the CEO and executive team. You will own the information systems landscape — WMS, integrations, infrastructure, and data — and be accountable for the people who manage, support, and operate that technology day to day. Key Responsibilities Warehouse Management System (WMS) Ownership Serve as the business leader of NBD's WMS platform, ensuring it meets the evolving needs of a multi-client, multi-channel 3PL operation Lead the evaluation, selection, implementation, and optimization of WMS features, modules, and upgrades Oversee integrations between the WMS and client platforms (Amazon, Shopify, Wayfair, EDI, and others), ensuring data accuracy, real-time visibility, and seamless order flow Drive automation initiatives within the warehouse, including robotics integration, barcode/RFID scanning, automated pick-and-pack workflows, and inventory tracking systems Establish WMS performance metrics, system uptime standards, and incident response protocols Partner with operations leadership to identify process bottlenecks and deploy system solutions that improve throughput, accuracy, and labor efficiency Ensure WMS data integrity, reporting accuracy, and dashboard availability for both internal stakeholders and external clients Manage vendor relationships with WMS providers, integration partners, and technology suppliers People Management & Team Leadership Recruit, hire, onboard, and retain IT and systems staff, including WMS administrators, integration developers, helpdesk technicians, and systems analysts Build and implement an IT and systems team organizational structure that supports 24/7 warehouse operations Develop team performance metrics, individual development plans, and career progression paths for technology staff Mentor and coach team members, fostering a culture of accountability, continuous improvement, and operational excellence Establish clear roles, responsibilities, and escalation paths for technology support across all facilities Collaborate with HR on technology-related job descriptions, compensation benchmarking, and performance reviews Lead cross-functional collaboration between IT, warehouse operations, customer service, and client onboarding teams Create and maintain system training programs for warehouse staff on WMS usage, scanning devices, and new system rollouts Information Systems & Infrastructure Management Oversee all enterprise information systems including WMS, ERP, CRM, reporting/business intelligence tools, and internal business applications Manage IT infrastructure including networks, servers, hardware, cloud systems, and warehouse technology (scanners, printers, robotics controllers) Ensure system reliability, performance monitoring, and capacity planning aligned with peak season demands Manage cybersecurity posture, data protection, and compliance (SOC 2, PCI, and relevant supply chain data security standards) Lead technology budgeting, vendor contract negotiations, and ROI analysis for information systems investments Ensure business continuity and disaster recovery plans are in place, tested, and maintained Establish IT governance policies, change management procedures, and service level agreements (SLAs) for internal support Evaluate emerging operational technologies (AI-driven forecasting, IoT, advanced robotics) for potential application to NBD warehouse operations 30-60-90 Day Plan The first 90 days will focus on assessment, relationship-building, and quick wins — establishing trust with the operations team while identifying immediate opportunities to improve system reliability and team effectiveness. Days 1-30: Assess & Learn WMS & Systems Conduct a full audit of the current WMS platform — configuration, integrations, pain points, known issues, and vendor support status Map all system integrations and identify failure points, data gaps, or manual workarounds Review system uptime logs, incident history, and ticketing data to identify recurring issues Assess current automation and robotics deployments — what's working, what's underutilized, what's broken People & Team Meet 1-on-1 with every member of the IT/systems team to understand roles, responsibilities, skills, and career aspirations Shadow warehouse floor operations during day and night shifts to observe how staff interact with the WMS and scanning technology Meet with operations leadership, warehouse managers, and key client-facing teams to understand their technology pain points and priorities Assess current team structure, staffing levels, and coverage gaps for 24/7 operations Infrastructure & Governance Review IT infrastructure — networks, servers, cloud systems, hardware inventory, and cybersecurity posture Evaluate existing IT policies, change management procedures, and SLAs (or lack thereof) Review current technology budget, vendor contracts, and renewal timelines Deliverables Written assessment document summarizing current state, critical risks, and prioritized opportunities Identification of 2-3 quick-win improvements that can be executed within the first 60 days Days 31-60: Stabilize & Align WMS & Systems Execute the 2-3 quick-win improvements identified in the first 30 days (e.g., fixing a broken integration, resolving a recurring WMS error, streamlining a manual reporting process) Develop a WMS optimization roadmap — prioritized list of system improvements, integrations to add/fix, and automation opportunities Establish WMS performance metrics and system uptime standards with operations leadership sign-off Begin formal vendor performance reviews with WMS provider and key integration partners People & Team Present proposed IT/systems team organizational structure to CEO for approval, addressing any coverage gaps identified in the first 30 days Begin recruiting or restructuring for any critical roles identified as gaps Implement team performance metrics and individual development plans for existing staff Launch a warehouse staff training refresh on WMS usage and scanning devices if gaps were identified Infrastructure & Governance Implement or formalize change management procedures and IT incident response protocols Address any critical cybersecurity or data protection gaps identified in the assessment Establish IT service level agreements (SLAs) for internal support response times Begin developing business continuity and disaster recovery plan documentation Deliverables Executed quick wins with measurable impact (reduced errors, faster processing, fewer support tickets) Approved team organizational structure and staffing plan Documented WMS optimization roadmap with timeline and budget estimates Formalized IT governance policies (change management, SLAs, incident response) Days 61-90: Plan & Execute WMS & Systems Begin execution of the top-priority items on the WMS optimization roadmap Initiate scoping for any major system upgrades, new integrations, or automation projects identified in the assessment Establish a recurring WMS performance review cadence with operations leadership (weekly/monthly dashboards) Present a technology investment plan to the executive team for the next 6-12 months with ROI projections People & Team Complete any new hires or role restructurations identified in the 60-day plan Launch formalized training programs for warehouse staff on any new or updated system features Establish a regular team meeting cadence and communication structure Infrastructure & Governance Finalize and test business continuity and disaster recovery plans Present a 12-month IT budget and technology investment roadmap to the CEO Establish vendor management process with formal contract reviews and renewal planning Complete cybersecurity remediation of any remaining high-priority gaps Deliverables WMS optimization roadmap in active execution with measurable progress Fully staffed and structured IT/systems team with documented roles and performance metrics Approved 12-month technology budget and investment plan Tested business continuity and disaster recovery plan Quarterly executive summary to CEO covering system performance, team status, and upcoming initiatives Qualifications Required 10+ years of progressive information systems and IT leadership experience, with at least 5 years in a management or executive role Demonstrated experience implementing, optimizing, or managing a Warehouse Management System in a 3PL, distribution, or manufacturing environment Proven track record of building, leading, and developing IT/systems teams of 5+ people Deep understanding of WMS platforms (e.g., Manhattan, NetSuite