Chief Customer Officer

Chief Customer Officer Location Seattle, WA 98104 Date Posted April 01, 2026 Job ID 14337 Employment Type Retained Scion Executive Search has been engaged to identify a strategic enterprise leader to serve as the incoming Chief Customer Officer (CCO) of MCG Health. Headquartered in Seattle, Washington, MCG is a pioneering healthcare technology and analytics developing evidence-based guidelines and artificial intelligence solutions that are the source of truth for clinical decision-making. Rooted in trust and scientific rigor, MCG delivers reliable, innovative solutions that empower healthcare professionals to make confident, accurate decisions. As MCG continues its evolution into a scaled, AI-enabled technology enterprise, the organization is seeking a Chief Customer Officer who will define and operationalize a modern, outcomes-driven customer strategy across the full lifecycle. This is a critical leadership opportunity to shape how one of the most trusted platforms in healthcare delivers measurable value to thousands of provider, payer, and government partners nationwide.

ABOUT MCG HEALTH

MCG Health sits at the intersection of healthcare, data science, and technology, translating decades of clinical evidence into actionable intelligence that drives better decisions across the care continuum. As part of Hearst Health, MCG's evidence-based guidance and software solutions are trusted by over 3,100 hospitals, the nation's leading health plans, and key government agencies, collectively reaching nearly every major point of care in the

U.S. MCG

is entering a new era of growth: Modernizing its platforms, advancing responsible AI, and redefining how evidence and data intelligence power healthcare decision-making. With a strong foundation of recurring revenue, market trust, and long-term investment from Hearst Health, the organization is well-positioned to accelerate innovation and scale its impact across the healthcare ecosystem. MCG's vision is bold: to transform healthcare delivery by pairing clinical evidence, intelligent automation, and seamless interoperability to create scalable, data-driven products that reduce cost, accelerate care, and improve outcomes at scale.

POSITION OVERVIEW

The Chief Customer Officer will serve as a key member of the executive leadership team, responsible for shaping and executing MCG's enterprise-wide customer strategy. This leader will own the full customer lifecycle, including implementation, adoption, value realization, retention, and expansion. The CCO unifies a broad set of functions spanning Customer Success, Clinical Education, Care Strategies, Account Management, Implementation, Technical Support, PMO, and Business Systems into a cohesive, high-performing organization aligned around measurable customer outcomes. A central mandate of the role is to elevate the "voice of the customer" into a strategic driver of company decision-making. The CCO will partner closely with Product, Engineering, Sales, and Clinical leadership to ensure that customer insight directly informs product evolution, go-to-market strategy, and operational priorities. Success in this role will require a general manager mindset: connecting customer outcomes to revenue performance, product adoption, and long-term enterprise value creation.

KEY POSITION FUNCTIONS & ACCOUNTABILITIES

Define and execute a modern, data-driven customer strategy aligned to MCG's growth objectives. Drive measurable improvements in customer adoption, engagement, retention, and expansion. Establish clear frameworks for value realization, tying MCG's solutions to clinical and operational outcomes. Build executive-level relationships with key customers, serving as a trusted strategic advisor. Strengthen alignment between Customer, Product, Sales, and Engineering to create a seamless customer experience. Implement systems and analytics to track customer health, usage, and ROI. Lead and scale a high-performing, multi-disciplinary customer organization. Embed customer insight into product development and enterprise strategy.

QUALIFICATIONS

15+ years of leadership experience in healthcare technology, digital health, or healthcare SaaS. Strong understanding of healthcare delivery systems, clinical workflows, and payer/provider dynamics. Demonstrated success leading customer-facing organizations at scale, with accountability for retention, growth, and satisfaction. Proven ability to connect customer outcomes to revenue performance and business strategy. Experience operating with executive presence and building relationships with senior healthcare stakeholders. Strong business acumen, including experience with P&L ownership, go-to-market strategy, and operational scaling. Track record of building and developing high-performing teams. Deep understanding of regulatory and compliance considerations in healthcare technology. Clinical background or significant experience working closely with clinical stakeholders. Ability to motivate in a team-oriented, collaborative environment. Ability to travel, including overnight, up to 40% (less if located in Seattle).

COMPENSATION AND BENEFITS

In addition to a competitive base salary of $350,000 - $400,000, MCG Health enhances the compensation package with executive bonus, generous employer contributions to health, dental, and vision insurance, as well as employer-paid basic life and long-term disability insurance. MGC's benefit offerings include a 401(k) match, paid vacation, paid sick leave, and paid holidays.

APPLICATIONS AND NOMINATIONS

MCG Health has retained the services of Scion Executive Search, a national executive search firm specializing in mission-driven organization recruitment, to assist in conducting this important search. For immediate consideration please apply with your resume and cover letter, formatted in Microsoft Word, via: http://www.scionexecutivesearch.com/job/14337.

Please address applications to:

Sydney Burnham, Senior Executive Search Principal Scion Executive Search (888) 487-8850 Review of applications, nominations, and expressions of interest will begin immediately and continue on a confidential basis until an appointment is made. MCG Health is an Equal Opportunity Employer and encourages diversity and equity in all facets of the organization's work. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other protected class.

ABOUT OUR FIRM

Scion Executive Search is an award-winning retained executive search firm. Our track record and recruitment process have made us one of the top recruitment firms in the United States. Through innovative team building and recruitment solutions, Scion Executive Search seamlessly bridges the gap in interim and executive searches. Our track record and recruitment process have made us one of the top recruitment firms in the nation. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm and our practices can be found online. Scion Executive Search is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, Scion Executive Search proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.