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Onzestt Services Indian Pvt ld
Watson LIMS Support Analyst
Career Insights for Application Support Engineer / Analyst
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Based on Alaska data
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What they do
An Application Support Engineer or Analyst provides technical support for software used at a company or within a business sector. Works as a part of an information technology team, with a specific focus on database management, programming or software platforms. May troubleshoot technical problems, assist new software users, or help to identify technology to improve a company's business performance.
$95,247 / year median in Alaska
-17% projected decline
Job Description
SN Required Information Details 1 Role
- Watson LIMS Support Analyst 2 Required Technical Skill Set
- Hands-on experience with IBM Watson LIMS.
- Experience in L2/L3 application support environments.
- Strong knowledge of SQL and relational databases (Oracle/SQL Server).
- Experience with incident, problem, and change management processes.
- Understanding of application integrations, APIs, and middleware concepts.
- Knowledge of Linux/Windows server environments.
- Experience with ticketing tools such as ServiceNow, JIRA, or Remedy. 3 No of Requirements
- 1 4 Desired Experience Range
- 4-6 years 5 Location of Requirement India Desired Competencies (Technical/Behavioral Competency) Must-Have
- (Ideally it should not be more than 3-5)
- Experience in Watson LIMS configuration and customization.
- Scripting knowledge (JavaScript, Shell, Python, or similar).
- Exposure to ETL and reporting tools.
- Understanding of cloud platforms and DevOps practices.
- Provide Level 2 and Level 3 support for IBM Watson LIMS applications.
CST 2017 JD
Ver 2.0- Analyze, troubleshoot, and resolve production issues within defined SLAs.
- Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.
- Monitor application health and proactively identify system issues.
- Handle service requests, incident tickets, problem management, and change requests.
- Configure and maintain Watson LIMS workflows, forms, templates, and business rules.
- Support system upgrades, patches, hotfixes, and environment migrations.
- Participate in deployment activities and release management.
- Develop and support custom scripts, reports, and integrations.
Pay:
$29.50- $35.