Computer Support Specialist II

Computer Support Specialist II UAB Medicine - 3.9 Birmingham, AL Job Details Full-time $50,050 - $81,330 a year 23 hours ago Benefits Paid parental leave Tuition reimbursement Paid time off Parental leave Employee assistance program Loan forgiveness Qualifications Network troubleshooting Customer relationship building Phone communication Technical documentation Laptop (troubleshooting support) Meraki Equipment installation Equipment troubleshooting Information Systems Mid-level Windows Printer (troubleshooting support) Software installation Microsoft Office 3 years Analysis skills Team management Computer hardware Customer support ticket management Organizational skills macOS Technical skills instruction Associate's degree Project leadership Communication skills Client interaction via phone calls VPN Full Job Description Position Overview Pay range: $50,050 - $81,330 / year Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more. Job Highlights A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine's IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine. Job Description Responsible for PC & Printer troubleshooting, maintenance, repair and installation, hardware and software configurations, product documentation, internet/specialty software and completing assigned projects/moves. Must be able to work independently with minimal supervision, as well as, with a team. In addition, will make sure tickets are being done in a timely manner provide leadership to techs when the manager is not present, and will assist with day-to-day activities in the department. Must have exceptional customer service skills. Core Job Responsibilities Provide support for troubleshooting technical issues with PC & Printer Hardware, Windows OS and simple network/wiring/wireless issues. Installs desktop hardware/software & printers. Keeps documentation updated. Lead a large project (software install, move). Work with specialty hardware and software (either new installs or upgrades). Provide documentation when necessary. Use the ticket system to keep track of workload. Update and close tickets as needed. Be available for on-call after hours, work issues off hours as needed. Maintain technical skills with current industry standards and certifications. Takes ownership of issues and drives them to resolution. Able to appropriately prioritize tickets based on patient care and urgency. Responds to helpdesk calls and completes tasks in a timely manner. Maintains a good relationship with customers and management throughout the organization. Skills Transfer - teach something to another tech. Be able to manage time with respect to projects and incidents. Qualifications Qualifications Associate's degree in Information Systems or a related field and three (3) years of related experience required. Work experience may substitute for education requirement.

Preferred Skills/Abilities:

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Professional and pleasant telephone manner. Ability to explain technical issues to technical and nontechnical employees and customers. Strong analytical and problem-solving skills. Experience troubleshooting and repairing HP laser printers. Experience troubleshooting and installing Zebra label printers. Experience with Meraki VPN hardware a plus. Proficient with or the ability to quickly learn an array of computer hardware and software. Office 365 experience is preferred but not required. Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing. OEM Certifications (HP/Lenovo Etc.) a plus Apple / Mac Experience a plus Experience imaging from Network Laptop / Desktop / Printer hardware and software support experience Ticketing software experience Why Work at UAB Medicine We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state's only ACS-verified Level I adult trauma center and Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama. UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.