Tech Jobs IT Systems Support/Helpdesk IT Systems Support/Helpdesk Birmingham, Alabama Onsite Contract $21/hr - $25/hr In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls and utilize your MAC experience.

Contract Duration:

6 months + Required Skills & Experience High School diploma or equivalent, college degree preferred. 2-4 years' experience installing, configuring and resolving complex PC support issues Should possess strong customer service skills and good verbal communications skills. Should possess strong working knowledge of Microsoft Office applications, Windows, O365, MAC and Active Directory. Should possess good analytical/trouble shooting skills. Previous ticketing system experience is nice to have. Should have A+ certification and possess good written skills. Scripting or automation of processes/ideally PowerShell What You Will Be Doing Daily Responsibilities Provide support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network. Fielding IT Support calls and tickets On-site IT Support and Onboarding related tasks and projects Research, documentation, and advanced troubleshooting Provide excellent customer service. Must complete time critical assignments on time to meet company goals and customer deadlines. Must enter all work into ticketing system Must comply with all policy and procedures of the company Complete assigned tasks as assigned by the System Support Manager Install and configure replacement PCs and peripherals. Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware) Provide support for PCs, printers, scanners, aircards and PDA devices. Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information. Perform on-sight technical PC support for corporate personnel. Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth. Recommend products as required and in accordance with polices. You will receive the following benefits: Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Specialization :

Technical Support Apply