Title Desktop Support Location-Onsite @

Bucks, AL Duration Contract Desktop Support Technicians Duties and Responsibilities :

Core Desktop and End-User Support Provide hardware, software, and application support across all platforms including Windows PCs/laptops, iOS devices, and mobile phones. Monitor and respond to help desk incidents and requests, providing problem resolution via phone, email, remote access, and in-person support; escalate appropriately. Prepare, image, deploy, and refresh endpoints (desktops, laptops, tablets, and mobile devices); follow standard build, patching, and security baselines. Maintain printers including deployment, configuration, troubleshooting, and supply management; coordinate with vendors as needed. Maintain and track IT hardware inventory and software licensing; ensure accurate asset records and timely updates in ticketing/asset systems. Provide basic directory and access support (for example, Active Directory) as authorized; follow change management and security procedures. Perform training and information sessions on key business tools and systems. Update tickets and assignments according to established procedures and service level expectations. Site Controls, Documentation, and Communications Perform periodic site technology controls and compliance activities (for example, visual inspections of IT-controlled spaces and support for physical access reviews) using established checklists and evidence requirements. Maintain local site documentation, escalation contact lists/call trees, and knowledge base content; ensure communications paths are current. Coordinate site IT communications for outages/maintenance and serve as a local point of coordination for site IT issues in partnership with IT leadership and broader IT teams. Infrastructure and Project Support Provide on-site infrastructure support ("hands and eyes") for cabling/patching, equipment swaps, connectivity checks, and troubleshooting within documented procedures; coordinate with the Infrastructure team. Support technology asset refresh and lifecycle activities, including scheduling coordination and on-site deployment logistics. Assist with on-site support for capital projects and site initiatives, including staging, deployments, testing, and cutovers as required. Specialized Site Technology and Lab Support Provide support for specialized site endpoints and mobility devices (for example, operations or warehouse tablets) and coordinate with application or infrastructure teams when issues extend beyond desktop scope. Provide lab assistance and support for local lab environments as assigned; coordinate with Application Support or Infrastructure teams based on scope. Maintain site monitoring and escalation contacts for facility/IT alerting systems and ensure notifications reach the correct support groups. General Assist as needed in projects and initiatives across all IT functional areas. Availability for after-hours on-call support is required.

Regards, Sai Srikar Email: