Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

SpectraCare Health Systems, Inc.

Technical Support Analyst I

Pay: Not specified

Posted: 7 weeks ago

Location: Dothan, AL (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/3/2026

Career Insights for Technical Support Engineer / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Alabama data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$53,704 / year median in Alabama

-10% projected decline

Explore Career

Job Description

Technical Support Analyst I This position will be based out of our Administration Office in

Dothan, AL Working Hours:

Monday-Thursday 8am-530pm; Fridays 8am-12pm The primary goal for the position is to provide quality support to clinical and line of business users while efficiently monitoring and maintaining day to day operations in the Information Technology department. This position will require travel within or outside the catchment area.

Responsibilities :

Knowledge and ability to effectively troubleshoot and provide assistance in regards to computer hardware and software. Assist with system backups, scheduled system/server reboots, and provides other operational support as needed. Ability to provide high quality technical support in a professional and courteous manner in accordance with accepted procedure, including the use of prompted scripting to ensure a consistent and repeatable support experience for customers of the IT department. Utilize the Service Desk to ensure end user and/or infrastructure generated incidents are logged, dispatched, escalated, and resolved efficiently to minimize user and system downtime. Maintains accurate service request records for reporting.

Requirements :

Bachelor's or Associates degree in computer science or related field; or (1) to two (2) years' related experience and/or training; or equivalent combination of education and experience. MCP, A+, or other industry recognized technical certification This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Exceptional customer service and support skills expected and required. Possess a valid Driver License with good MVR. Free from DUI and reckless driving convictions for the previous three (3) years.

Benefits:

Blue Cross Blue Shield of Alabama Health and Dental Insurance Alabama State Retirement Paid Time Off - Annual, Sick, Personal Leave PTO Buyback Program Company paid life insurance AD&D and dependent life insurance 10 Paid Holidays Public Service Loan Forgiveness