Posting Number:

SF2522

P Position Type:

Professional/Salaried Department:

Information Technology -

Troy Division:

Finance and Administration Campus:

Troy Work Status:

Full-Time (FT)

Temporary:

No Location:

Troy - T01 Job Summary The Helpdesk Operator III position in Information Technology is responsible for providing helpdesk support and escalating helpdesk calls as needed through the helpdesk software; understanding Troy's processes and ensuring faculty, staff, and students receive exceptional support from IT; assisting the IT Facility Manager and Senior Support Specialist; managing all University-owned cellular devices, ensuring they work, making sure plans are accurate and up-to-date in the system; and assisting in new orders, upgrades, and disposal of devices and assisting in set-up, back-ups, and wiping of devices. Minimum Qualifications 1. Bachelor's degree in a related field, OR a minimum of two to three years of related helpdesk experience. Preferred Qualifications 1. Experience providing basic troubleshooting support, including password resets. 2. Experience providing mobile phone support such as activating service, assisting with backups, and setting up email and 2FA applications. 3. Excellent customer service skills, especially during a busy period. Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

No Work Hours:

Monday - Friday, 8am-5pm Additional hours as needed List any hazardous conditions or physical demands required by this position NA Does this position have supervisory responsibility?:

No Open Until Filled:

Yes Solicit References Through the System?: No Applicant Special Instructions Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu .