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The University of Alabama

Desktop Support Technician II - 529971

Pay: $55,307/yr
Posted: 8 weeks ago
Location: Tuscaloosa, AL (Hybrid)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 9/27/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Alabama data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$53,704 / year median in Alabama

-10% projected decline

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Job Description

Pay Grade/Pay Range:
Minimum:
$21.25•
Midpoint:
$26.59 (Hourly N6)
Department/Organization:
200721•
Enterprise Technology Normal Work Schedule:
Monday•Friday 8:00am to 5:00pm Note to
Applicants:
Position is eligible for hybrid work subject to University policy .
Job Summary:
The Desktop Support Technician II provides basic Help Desk and field support services for University faculty and staff computer users. Sets up and installs PC and peripheral devices. Installs operating systems and software. Completes basic system configuration. Resolves user problems. Eradicates computer viruses. Identifies and escalates or engages senior technicians for issues requiring expertise beyond the basic services level. Monitors ticket queues as assigned. Follows-up on open tickets or service requests until they are fully resolved.
Additional Department Summary:
Provides end-user desktop support to a wide variety of departments across the campus.
Required Minimum Qualifications:
High school diploma or GED and two (2) years of IT technical support experience; OR associates degree or higher and some IT technical support experience.
Additional Required Department Minimum Qualifications:
Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.
Background Investigation Statement:
Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation
DOES NOT
automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity :
The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the
EEOC's Know Your Rights:
Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.