IT Support Analyst

IT Support Analyst
at Robert Half in Harrison, Arkansas, United States
Job Description
Description
On behalf of our client, Robert Half Talent Solutions, Technology Division is seeking an IT Analyst I to provide hands-on, onsite IT support during a period of operational transition. This role will support day-to-day end-user needs while also assisting with IT activities related to facility changes, including equipment collection, system support, and infrastructure assistance. The position reports directly to the Chief Information Technology Officer (CTIO) and works closely with a small, distributed IT team supporting multiple locations.
This is an excellent opportunity for a go-getter who is comfortable wearing multiple hats, stepping outside a strict job description when needed, and supporting users through change in a professional and supportive manner.
Key Responsibilities
+ Provide Tier 1-2 IT support for approximately 200 onsite and remote users
+ Troubleshoot hardware and software issues (laptops, desktops, peripherals, basic server interactions)
+ Support laptop imaging, wiping, updates, and device collection during employee transitions
+ Assist with Active Directory tasks (user access, onboarding/offboarding, password resets)
+ Create, activate, and deactivate badging/access as employees onboard or exit
+ Support basic server and infrastructure tasks, including equipment takedown and relocation as directed
+ Respond to and track all work through the company's help desk ticketing system
+ Provide onsite IT support for nearby facilities as needed
+ Assist with short-term project work related to facility changes, shutdown support, or infrastructure stabilization
+ Escalate issues appropriately while maintaining ownership through resolution
+ Maintain clear communication and documentation of work performed
Requirements
Required Qualifications
+ 1-3 years of hands-on IT support or IT Analyst experience
+ Strong desktop and laptop troubleshooting skills (Windows environment)
+ Experience with Active Directory and user account administration
+ Familiarity with ticketing/help desk systems
+ Comfortable working with older/legacy systems
+ Willingness to travel occasionally during the workweek (short stints, as needed)
+ Strong communication skills with the ability to support users during times of change
+ Reliable, adaptable, and comfortable working independently onsite
Nice to Have
+ Experience supporting manufacturing or industrial environments
+ Exposure to basic networking or patching concepts
+ Azure familiarity (not required)
+ Experience supporting facility closures, transitions, or infrastructure changes
Key Traits for Success
+ "I'll figure it out" mindset
+ Willingness to step in and help beyond a rigid job scope
+ Calm, professional demeanor in uncertain or changing environments
+ Strong work ethic and accountability
Additional Details
+ 100% onsite role
+ Occasional weekday travel may be required (may include overnight stays depending on project needs)
+ Open-ended contract with project-driven duration
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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